Client Success Manager

4 days ago


Bangi, Malaysia MAFAR GROUP SDN BHD Full time

Key Responsibilities of Client Success Manager:
Client Relationship Management:

- Build and maintain strong, long-lasting client relationships.
- This includes regular client meetings and communication, handling client queries efficiently, and resolving issues

swiftly to maintain high levels of client satisfaction.

Strategic Planning:

- Work with clients to understand their business needs and marketing objectives.
- Develop strategic marketing plans and oversee their successful implementation.

Cross-functional Team Collaboration:

- Work closely with internal teams to ensure smooth execution of marketing strategies, and to relay client

feedback.
- This includes coordinating with creative, digital, production, and other departments as required.

Account Growth:

- Identify opportunities for account growth and additional business opportunities.
- Develop plans to materialize these opportunities, presenting proposals to clients, and facilitating contract

renewals and expansions.

Reporting and Analysis:

- Deliver regular reports on account status to the COO and clients, providing insights and recommendations for

improvements.

Budget Management:

- Oversee client budget allocation and usage, ensuring projects are delivered on time and within budget.

Key Performance Indicators (KPIs):
Customer Response Satisfaction Score:

- KPI: Achieve a 90% satisfaction score for responses delivered within the expected time to showcase

responsiveness and dedication to excellent customer service.

Customer Loyalty and Retention:

- KPI: Attain 90% customer retention rates and bolstered loyalty, serving as benchmarks of proficient response

management and customer contentment.

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

Expected Start Date: 11/01/2024



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