Network Technical Specialist

We believe it is people who give purpose to our technology. So, we're committed to staying close to our customers and providing them the best experience and delivering the best tech on the best network. Because our purpose is to build a connected future so everyone can thrive.

And, for you, that means incredible opportunities to be challenged, to innovate, and grow your career.

**About the team**

Our Global Business Services (GBS) function brings together and radically simplifies customer service operations and internal support services. We enable innovation, both for our consolidated function as well as for other areas of Telstra.

Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s profitability across a global operating footprint.

**The role with us**
- The role will provide technical service, solutions and support to the networks, infrastructure, products, and services supplied and operated by Telstra.

**Key responsibilities**
- Use domain knowledge and analytical thinking to provide support in investigation of complex incidents
- Deliver technical training, updates & or briefings to staff to ensure understanding of process & procedures
- Operate within standard practices and procedure, with support / direction from more experienced team members / leaders to achieve team / project / mission and / or individual outcomes
- Builds systems that install, configure, deploy, and monitor network solutions, ensuring effective integration and automation
- Migrates legacy networks and solutions to new networks and solutions seamlessly, with mínimal impact to the customer
- Creates systems that monitor and optimise network solution performance across the lifecycle to enable optimal use and outcomes for the end user or customer
- Managing construction to build, integrate and migrate high performing networks for our customers

**About you**

To be successful in the role, you'll bring skills and experience in:

- Prior experience working in technical support environment troubleshooting Internet/Voice technology or any similar technical contact centre exposure (e.g., service desk)
- Strong problem solving, analytical, collaborating, interpersonal and communication skills in **English**:

- Experience in frontline customer service, incident, and ticket management—experience in telecommunications will be a plus
- ** Able to work on a 24/7 shifting environment**:

- ** Fresh graduates** with positive attitude and proactive mindset will be considered

Highly desirable qualification(s):

- Fluent in **Chinese **(verbal and written)
- Background in Cisco Unified Communications
- Background in PureCloud
- Holder of professional certifications CCNA (Voice)

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply
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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.
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