Network Technical Support
2 weeks ago
**Employment Type **:Permanent
**Closing Date **:10 Nov 2024 11:59pm
**Job Title **:Network Technical Support - Korean
**Job Summary**
As a Network Technical Support team member, you will provide service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.
**Job Description**:
At Telstra, the customer is at the heart of everything we do. That is why we make sure that we provide a seamless customer experience to our customers all over the world.
Our aim is to connect everything to everyone, which is why constantly looking for new growth opportunities and emerging technologies to improve the way we deliver services.
**Key Responsibilities**:
- Under the general guidance and direction of more senior technical staff, deliver technical support in relation to a range of complex products and services, network, and infrastructure elements.
- Work within a defined set of relevant product / network procedures, standards, and practices
- Deliver outcomes by implementing a course of action identified from a general range of solutions.
- 1st call Assist in providing technical support in the investigation and rectification of complex incidents.
- 1st call Assist in basic troubleshooting on technologies such as ADSL, Ethernet, IPVPN, VoIP
- Manage the in-coming calls and create SNI tickets within committed Response times and Service Level Agreement (SLA).
- Timely provide updates to customers on all RFO cases within the committed SLA, low priority case is not being escalated.
- Daily updates reasons for ageing tickets and difficulties handling complex tickets.
**Qualifications**:
- Excellent problems solving of moderate complexity and good knowledge on the OSI 7 Layers.
- Maintaining stakeholder relationships and some experience in a specialist field of IP, Transmission, Cloud, Security etc.
- Experience of first line maintenance and alarm monitoring for network devices such as Cisco, Juniper and Foundry devices.
- Experience of technologies and protocols such as Ethernet, MPLS, ADSL, SDH, VoIP and layer 3 protocols such as TCP/IP, BGP, OSPF is a plus.
- Exposure to Cisco CCNA Routing & Switching/Security, Juniper, ITIL Foundation is a plus.
- Fresh Grads are welcome to apply.
**_We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex_
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