Assistant Manager

**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
**Job Description** Major Duties and Responsibilities**
- Create and maintain an effective department organization chart, which is designed for flexibility and growth.
- Prepare, execute, monitor, and update at regular intervals the business plan for the department.
- Monitor and improve key departmental productivity indicators.
- Always instill and foster a climate of compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better solutions as well as controlling costs.
- Ensure all customers standard operating procedures are documented, maintained, and kept up to date in the SOP database.
- Build and maintain strong relationships with Service Providers (trucking companies, and others)
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
- Know and understand your market to tailor solutions objectively and in relevance.
- Strengthen collaboration efforts with all Products for an ability to offer best-in-class end-to-end solutions to customers.
- White Glove, boots on the ground able to work as a team and lead Service Provider towards meeting customer requirements and expectations.
- Actively develop business for department through active involvement in sales and retention process and close coordination with Sales & CRD departments.
- Ensure Customer reviews are completed with your regular customers.
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
- Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer.
- Take an active role in the transition of new business / updates to existing business.
- Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
- Ensure company credit procedures are followed and utilized effectively.
- Manage accounts payable to vendors (truckers etc.)
- Manage intercompany accounting discrepancies via AJAX report.
- Ensure any contracts, vendor, customer or other, are reviewed in accordance with company contract policies prior to being signed.

**Qualifications**
- University or equivalent business qualifications
- Minimum 3years personnel management experience
- Proven work experience in business development
- Knowledge of Expeditors product and services
- Knowledge of required Expeditors operating systems
- Proficient in MS Office and CRM software
- Strong oral, written, communication, and presentation skills.
- Strong analytics skills
- Proven problem-solving skills.
- Charismatic with an ability to connect

**Additional Information**
Expeditors offers excellent benefits
- Employee Stock Purchase Plan
- Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.