Team Lead, Sales

3 days ago

Kuching, Malaysia AirAsia Full time

**Functional Responsibility**
- Supervising the day-to-day activities of Sales Officers.
- Identify opportunities to strengthen customer relationships and encourage sales officers to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.
- Responsible for achieving the Monthly team sales target and keeping the weekly target track.
- Ensure the team maximises every sales opportunity to increase sales revenue on each booking.
- Backup support and coach all team members on conducting sales activities at the counter such as selling air tickets, serving customers for managing bookings and other lines of businesses.
- Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.
- Listening to the customers' needs to generate repeat sales.
- Gathering and documenting customer information, payment methods, purchases, and reactions
- to products.
- To compile daily, weekly and monthly Sales Officer sales reports for management.
- Keep track and assist recruitment headcount attendance for assigned outlets.
- Maintain outlet cleanliness at minimum requirement of service level.
- Maintain and be the face of AirAsia to carry the brand in the assigned outlet.
- Ensure adequate self-development and training is undertaken to fulfil accountabilities
- Meeting sales Targets / KPIs

**Functional Duties**
- Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally.
- Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products.
- Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions.
- Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales.
- Participate in training and development activities.
- Other duties as assigned.
- Follow working procedures and ensure SOPs compliances
- Able to work on shift rotation including weekends & public holidays.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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