Online Customer Service Executive

4 days ago


Segambut, Malaysia Jr Beauty Enterprise Sdn Bhd Full time

**Requirements**:

- Preferably ** year(s) of working experience as customer service or equivalent in E-commerce.
- Proficient in English, both spoken and written.
- Basic understanding of social media platforms and computer skills.
- Fresh graduates/Entry who are passionate in service line is highly encourage to apply. (On-job training will be provided).

**Responsibilities**:

- Resolves product or service problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Handling out of stock cases.
- Develop complaints or feedback procedures for the use of management.
- Maintaining accurate reports (ex. Report of issuing refunds / discount to customers).
- Recommends potential products or services to management by collecting customer information and analysing customer needs.
- Any other ad hoc jobs assigned by supervisor.

**Benefits**:

- Medical insurance
- Dental
- Vision care
- 5 days working
- 360-degree Appraisal system
- Clean and safe working environment
- Free snack and drink
- Casual Outfit.
- More importantly Work Life Balance


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