Sales & Logistics Coordinator

7 days ago

Manjung, Malaysia AG Staffing Malaysia Full time

**Responsibilities**
- Responsible and oversight of CS activities in the assigned H&R entities
- Lead and manage customer service activities to achieve timely customer orders fulfilment and customer support to the stakeholders
- Assist Sales Manager and Sales Support Manager on the annual customer satisfaction survey
- Maintain interface between Customer, Sales, Transporter, Logistics and Operation in terms of the order management & demand fulfilment process
- Manage and support all customer order management related requirements pre-sales and post sales such as new customer CRM/E1 set-up, etc
- Develop Delivery Policy on order fulfilment lead-time and recommend logistics providers to achieve lowest logistics cost. Implement annual cost improvements measures to achieve best-in-class rates as directed by Line Managers
- Collates sales demand forecast and order data to develop weekly and monthly delivery plan
- Liaise with Technical team on COA issue and any customer complaint on the quality related issues
- Liaise with other departments, discussing annual company targets, KPIs and agreeing on action plans to be taken with Sales Manager or Sales Support Manager
- Develop and maintain CS operating SOPs in compliance with ISO 9001:2015
- Order taking, delivery arrangement and tracking (change management such as rescheduling, add-on order and order cancellation).
- Oversee the CS activities such as daily processing of customer’s order placement into E1, timely communication to customers on delivery related updates, daily deliveries status and activities, accurate invoicing, etc.
- Assist Sales Manager or Sales Support Manager to achieve customer service KPIs in a timely manner
- Support Logistics team in term of annual logistics provider’s performance and costs with Technical team (Purchasing) to derive the lowest delivery route/ mode option at to customers in a timely manner
- Update the Weekly Stock status and Weekly Receipts File
- Assist Purchasing and Planning department for the Production and Inventory monitoring
- Assist and managed SI, B/L, packing list, DO, marine insurance purchase and other related documents for import and export cargos such as raw materials and finished goods
- Compile and update the Customer Service SOP, policies, and standards as per ISO 9001:2015 guideline
- Monitor and assist Sales Manager, Sales Support Manager for the customer payment and collection
- Develop customer satisfaction goals and coordinate with the Sales/Logistics team to meet them on a steady basis
- Maintain accurate records and document all customer service activities and discussions
- Compile service statistics and prepare detailed reports on delivery, also key-in any customer compliant into FMIS
- Follow up on customer feedback/ FMIS closure
- Undertake any additional assignment as may be directed by Sales Manager or Sales Support Manager

*

**Requirements**:

- Good Command of English/ Bahasa Malaysia
- Good computer skills
- Experience in CS and or logistics field
- Good diagnostic and problem solving
- Be confident to respond positively when under pressure

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM5,000.00 per month

Schedule:

- Monday to Friday

  • Sales Executive

    2 days ago

    Manjung, Malaysia Carsome Sdn Bhd Full time

    **About You** As a CARSOME Consultant, you are dedicated to providing a car-buying experience that is fully transparent, trusted and convenient for our customers. Your mission will be to assist customers in finding the perfect vehicle while ensuring a smooth and enjoyable sales process. **Key Responsibilities**: - Customer Interaction: Provide an...

  • Logistic Plaining

    6 days ago

    Manjung, Malaysia IT Consulting Company Full time

    Key Job Responsibilities: - Develop and maintain production schedules based on demand and supply capability. - Coordinate with production teams to ensure adherence to the production and delivery schedules. - Allocate resources, including manpower, equipment, and materials, to meet production targets. - Monitor resource utilization and adjust plans as...

  • Order Management Executive

    1 week ago

    Manjung, Malaysia IT Consulting Company Full time

    **Key Responsibilities** - Process and manage customer orders from order entry to shipment. - Coordinate with sales, production, and logistics teams to ensure timely and accurate delivery. - Resolve order-related issues, ensuring customer satisfaction. - Maintain accurate records of orders, inventory, and shipments. - Track and report order status and...

  • Deputy Supply Chain/production Planning Manager

    2 weeks ago

    Manjung, Malaysia IT Consulting Company Full time

    Duties - Manage supply chain planning, production planning, inventory control, shipping, and logistics. - Establish various systems such as MPS, JIT, MRP, LSS, etc., to improve supply chain efficiency. - Collaborate and coordinate with sales and operations teams for smooth order execution, improving OTIF (On-Time In-Full) performance. - Develop SOPs and...

  • Deputy Supply Chain/production Planning Manager

    6 days ago

    Manjung, Malaysia IT Consulting Full time

    Duties - Manage supply chain planning, production planning, inventory control, shipping, and logistics. - Establish various systems such as MPS, JIT, MRP, LSS, etc., to improve supply chain efficiency. - Collaborate and coordinate with sales and operations teams for smooth order execution, improving OTIF (On-Time In-Full) performance. - Develop SOPs and...

  • Customer Service Executives

    2 days ago

    Seri Manjung, Perak, Malaysia AG STAFFING Full time 30,000 - 50,000 per year

    1. Title: Customer Sales Executive2. Mission:Responsible for facilitating customers business activities with the organization, such as making a pur­chase, placing an order, getting advice, lodging a complaint or request for latest information. Providing answers to customer enquiries or escalate them on to the Sales Manager responsible. Providing correct...

  • Poultry Processing Planning Manager

    2 weeks ago

    Manjung, Malaysia Dindings Tyson Sdn Bhd Full time

    **Company Description** We are Malayan Flour Mills Berhad, an established billions ringgit public listed food manufacturing company. We aspire to be a leading food manufacturing enterprise in the region and have also diversified its business from flour milling to the sale of raw materials and integrated poultry business. Its integrated poultry business...

  • Manager, Poultry Processing Planning

    6 days ago

    Manjung, Malaysia Dindings Tyson Sdn Bhd Full time

    Company Description Dindings Poultry Processing Sdn Bhd (DPP) is one of the pioneer poultry manufacturers in Malaysia and has been built to USDA standards. Our processing plant is located at the Kampung Acheh Industrial Estate in Sitiawan, Perak and was officially launched by Tun Dr Mahathir bin Mohamad in August 1990. Here at DPP, we practice an...

  • Executive, Financial Planning

    2 weeks ago

    Manjung, Malaysia Dindings Tyson Sdn Bhd Full time

    Company Description Malayan Flour Mills Berhad (MFM) is an established billion-ringgit public listed food manufacturing company. We aspire to be a leading food manufacturing enterprise in the region. We currently operate in three countries, namely in Malaysia, Vietnam and Indonesia and will continue to expand our business in the near future. MFM is...

  • Manager, Warehouse

    7 days ago

    Seri Manjung, Malaysia Dindings Tyson Sdn Bhd Full time

    **Company Description** Dindings Tyson Sdn Bhd is a leading Malaysian poultry integrator, formed through a strategic partnership between Malayan Flour Mills Berhad (MFM) and Tyson Foods, Inc. We are committed to producing high-quality, nutritious poultry products using advanced technology and strict quality control. Our fully integrated supply chain ensures...