English & Mandarin Customer Service Officer (Wfh)

1 week ago


Petaling Jaya, Malaysia BlackSire Full time

Job Descriptions:

- response to live chats professionally and answer customers' enquiries
- acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience
- handle customer complaints, to provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
- support ant other ad hoc or administrative duties as assigned related to customer service from time to time
- ensure customer satisfaction and provide professional customer support

**Requirements**:

- at least 1 year of working experience in any customer service industry, preferable in a virtual environment
- able to work independently, customer focused, result oriented & disciplined
- ability to multi-task, prioritize and manage time effectively
- able to work on 24/7 rotating shifts, during weekends and public holidays
- able to read and write in English, proficiency in Mandarin will be a plus

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Professional development
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus


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