Loyalty & Rewards Assistant Manager/manager

2 weeks ago

Kuala Lumpur, Malaysia VTECH MARKET GLOBAL SDN BHD Full time

**Overview**:
Our loyalty program is a key driver of user engagement and long-term customer relationships. We are looking for an innovative Loyalty & Rewards Assistant Manager/Manager to lead and elevate our loyalty initiatives, delivering impactful, user-centric experiences with a global reach. In this role, you will define and execute a strategic vision to enhance the value we provide through rewards, benefits, and incentives. You will be reporting to the Global Marketing Lead and collaborating closely with cross-functional teams, you will design, develop, and scale loyalty solutions that align with business objectives while delighting and inspiring our customers.

**Your responsibilities will include**
- Develop and lead the strategic roadmap for our loyalty product, ensuring alignment with overall business objectives.
- Drive the full product lifecycle from concept to launch, collaborating with engineering, design, analytics, and marketing teams to ensure timely and successful delivery.
- Continuously gather user feedback and analyze program performance to inform feature enhancements and new product development.
- Stay ahead of market trends and competitive offerings to ensure our loyalty programs are innovative and deliver high value to users.
- Manage and optimize existing loyalty features while exploring new opportunities for growth and improvement.
- Work with regional marketing and sales team to tailor and customize program to fit regional markets.

**What Makes You a Great Fit**

Qualification & Experience:

- At least 7 years of product management experience, ideally with a focus on loyalty, rewards, or customer engagement programs. Preferably from the finance or fintech industry.
- Strong track record of launching and iterating on consumer-facing products at scale.
- Data-oriented mindset with the ability to translate insights into actionable product strategies.
- Proven ability to balance customer needs with business goals in a fast-paced environment.
- Knowledge of fintech industries is an advantage; a passion for the future of loyalty in digital finance is key.

Soft Skills:

- A proactive, solutions-oriented attitude with a desire to innovate and improve the customer experience.
- Exceptional communication skills and the ability to work cross-functionally with diverse teams.

**What Success Looks Like**
- Successfully defining and executing a loyalty roadmap that directly contributes to overall business objectives and global growth.
- Consistently delivering high-impact, innovative, and user-delighting loyalty initiatives.
- Leveraging data and user feedback to continuously enhance program performance and drive product development.

Pay: From RM6,000.00 per month

**Benefits**:

- Health insurance
- Parental leave
- Professional development

**Experience**:

- Customer Engagement: 5 years (required)
- Performance Optimization: 5 years (required)
- Retention Strategies: 5 years (required)

Work Location: In person

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