Customer Support Associate

17 hours ago

Puchong, Malaysia Istore Isend Full time

**Brief Description**
- To liaise with stakeholders within the company as well as external parties such as courier & transporters to address any inquiries & complaints on storage, fulfilment & last mile delivery related activities.

**Key Accountabilities/Duties**
- To handle all incoming calls from clients/customers/ inquiries and transfer calls to internal departments.
- To reply assigned tickets on timely manner.
- Escalate to tickets to operations team and revert to client/customer accordingly.
- To process all assigned return parcels.
- To coordinate initial on-boarding of new clients.
- To compile and coordinate Home Direct return parcels.
- To manage day-to-day activity for dispatch drivers’ route.
- To generate Customer Returns and Failed Deliveries reports on daily basis.
- To compile monthly reports on Failed Deliveries reports.
- To manage and coordinate self-pick up deliveries for clients.
- Prepare international deliveries.
- Filing for delivery orders and invoices.
- Provide back-up support for team during their absence.
- Provide support to CRT head as and when needed.
- Contributes to team effort by accomplishing related results as needed.

**Requirement**
- Diploma / Bachelor in Communication, Marketing, Sales etc.
- 1 year of working experience in Customer Service / Warehouse Environment / Marketing / Sales
- Ability to work independently.
- Possess customer service background.
- Basic computer skills.
- Good verbal and written communication skills.
- Team player
- Flexible to cope with different work pressure.
- Honest.
- Reliable.
- Good customer service skills
- Preferable who can speak Malay, and English.
- This is contract term position (3 months contract)

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Puchong: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 2 years (preferred)

**Language**:

- English (preferred)
- Bahasa Melayu (preferred)
- Mandarin (preferred)

Work Location: In person

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