Customer Support Associate

1 week ago

Puchong New Village, Malaysia Istore Isend Full time

Brief Description

  • To liaise with stakeholders within the company as well as external parties such as courier & transporters to address any inquiries & complaints on storage, fulfilment & last mile delivery related activities.

Key Accountabilities/Duties

  • To handle all incoming calls from clients/customers/ inquiries and transfer calls to internal departments.
  • To reply assigned tickets on timely manner.
  • Escalate to tickets to operations team and revert to client/customer accordingly.
  • To process all assigned return parcels.
  • To coordinate initial on-boarding of new clients.
  • To compile and coordinate Home Direct return parcels.
  • To manage day-to-day activity for dispatch drivers' route.
  • To generate Customer Returns and Failed Deliveries reports on daily basis.
  • To compile monthly reports on Failed Deliveries reports.
  • To manage and coordinate self-pick up deliveries for clients.
  • Prepare international deliveries.
  • Filing for delivery orders and invoices.
  • Provide back-up support for team during their absence.
  • Provide support to CRT head as and when needed.
  • Contributes to team effort by accomplishing related results as needed.

Requirement

  • Diploma / Bachelor in Communication, Marketing, Sales etc.
  • 1 year of working experience in Customer Service / Warehouse Environment / Marketing / Sales
  • Ability to work independently.
  • Possess customer service background.
  • Basic computer skills.
  • Good verbal and written communication skills.
  • Team player
  • Flexible to cope with different work pressure.
  • Honest.
  • Reliable.
  • Good customer service skills
  • Preferable who can speak Malay, and English.
  • This is contract term position (3 months contract)

Job Type: Full-time

Pay: RM1, RM2,200.00 per month

Benefits:

  • Free parking
  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Puchong: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer support: 2 years (Preferred)

Language:

  • English (Preferred)
  • Bahasa Melayu (Preferred)
  • Mandarin (Preferred)

Work Location: In person

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