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Customer Support Officer
3 weeks ago
Customer Success Officer Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Officer Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Eagerness and Keen interest in learning new technology
- Fresh Graduate are also encourage to apply
- Languages: Written and spoken English and Malay
Added Advantage:
- Experience with GPS Global Positioning System (GPS) concept but not mandatory, training will be provided.
- Trouble shooting experience
- Able to communicate with other than English or Malay language
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Application Question(s):
- Are you able to work on Alternate Saturday on shift schedule? Last shift ends at 7:30PM
**Experience**:
- Customer service: 1 year (preferred)
