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E-commerce Specialist

2 weeks ago

Kuala Lumpur, Malaysia Abhidi Solution Full time

Working experience with an E-commerce background.
- Minimum 3 years of experience (preferably with E-commerce Platform/Enabler).
- Operate seller centers fluently, Conduct regular SKU hygiene checks, and analyze key reports for sales, order performance, and store health.
- Preferred knowledge of E-commerce Platforms (Marketplaces) and/or CMSs (SFCC, Magento, Shopify).
- Maintain platform store content according to client specifications, including titles, descriptions, attributes, etc.
- Lead the optimization of workflow through automation, coordinating activities, and addressing risks to ensure continuous improvement.

Key Responsibilities:

- Workflow Optimization and Management:

- Manage workflow optimization through automation.
- Map, plan, and coordinate activities related to workflow.
- Address WF/Queue related risks, collect feedback, and ensure continuous process improvement.
- Strategic Partnership Development:

- Foster strategic partnerships to drive mutual business success.
- Develop a deep understanding of the client's business objectives and brand identity.
- Project and Promo Management: o Manage and coordinate projects (tickets) end to end.
- Execute all promo setups and submissions according to client requirements.
- Store Content Management:

- Maintain client platform's store content (title, descriptions, attributes, etc.) as per client specifications.
- Coordinate with clients to update product details and price points.
- Performance Analysis and Reporting:

- Conduct daily SKU hygiene checks to assess competitiveness, sales performance, stocks, pricing, etc.
- Operate Shopee/Lazada/Tokopedia/Tiki seller centers fluently.
- Understand and analyze basic reports on Seller Centre, including sales and order performance, product performance, store health, and promotion performance.
- Site Performance Reporting:

- Analyze daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g., service levels).
- Relationship Building:

- Build a strong relationship with the site operations team (Market POCs/ Oms/ Team Leads) to ensure proper execution of the capacity plan.
- Provide general education regarding the best workflow management practices.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: Up to RM8,000.00 per month