E-commerce Specialist

**About Us**:
Arabian Oud's long journey began in the traditional former marketplace of Riyadh, Souk al-Zal, intending to source one of the rarest scent profiles on earth, Oud, which has been a staple in Middle Eastern perfumery for centuries. Today, the Arabian Oud fragrance house - headquartered in Saudi Arabia - is a global brand with over 1200 stores in many parts of the world, and 400 distinctive products in its collection, spread over 37 countries. Our signature stores thrive in Paris, Dubai, Milano, Madrid, Nice, Berlin, New York, Kuala Lumpur, London Oxford Street, Westfield Stratford, and Westfield London.

**Job Purpose**:
We’re looking for a strategic and driven **E-Commerce Specialist** to elevate our online sales channels in Malaysia, including our **own website** and key marketplaces (**Shopee & Lazada**). This role is perfect for someone who thrives in a fast-paced environment, combines analytical rigor with creative problem-solving, and is passionate about optimizing the customer journey—from discovery to delivery.

You’ll work closely with cross-functional teams to drive growth, streamline operations, and ensure our brand stands out in a competitive digital landscape. If you love turning data into action and aren’t afraid to take ownership, we’d love to hear from you

**Duties and Responsibilities**:
**1. E-Commerce Operations & Strategy**
- Manage and optimize our **own e-commerce website** and marketplace accounts (**Shopee**, **Lazada**), ensuring seamless user experience and brand consistency.
- Oversee product listings (content, imagery, pricing) and ensure accuracy across all platforms.
- Monitor inventory levels (online warehouses) to prevent stockouts or overstocking.
- Support on the contact with external agencies and partners to support marketplace expansion (e.g., Indonesia, Tmall China), ensuring alignment with brand standards and business goals.
- Administer & sustain KPI at Marketplaces' Mall.
- Lead the operational expansion and implementation of TikTok Shop, and possible new digital spaces where the brands can be showcased.
- Ensure all orders are uploaded to ERP system on time.

**2. Customer Experience & Support**
- Analyze customer feedback to identify trends and propose improvements to processes or product offerings.
- Maintain a high standard of brand communication—professional, empathetic, and on-brand.
- Monitor and propose enhancements the end-to-end customer experience (CX), from checkout to delivery, minimizing returns/complaints.

**3. Supply Chain Coordination**
- Partner with Logistics/Warehouse teams to track stock transfers, returns, and fulfillment KPIs.
- Support the processing wholesale orders (_when occasionally required_).
- Proactively address delivery discrepancies with relevant teams.
- Be the point of contact for logistic/delivery partners.

**4. Performance Tracking & Reporting**
- Generate weekly/monthly reports on sales, conversion rates, returns, and campaign ROI.
- Use tools like Google Analytics to identify trends, bottlenecks, and opportunities.
- Present actionable insights to stakeholders to refine strategies.

**Qualifications**:

- Bachelor’s degree in Marketing, Business, E-Commerce, or related field.
- 2+ years of hands-on e-commerce experience (website + marketplaces).
- Proven track record in managing Shopee/Lazada Seller Centers (or similar platforms like Amazon, eBay).
- Strong analytical skills—comfortable with data-driven decision-making (Google Analytics, Power BI, Excel).
- Basic knowledge of SEO, SEM, and digital marketing tactics.
- Strategic mindset: Ability to spot trends, troubleshoot issues, and propose innovative solutions.
- Detail-oriented with a focus on process optimization.
- English, Malay Languages.

**Nice-to-Have**:

- Experience with CMS platforms (Sitecore, Shopify, Magento).
- Familiarity with CRM tools or omnichannel retail.
- Mandarin Language

Pay: From RM2,500.00 per month

Application Question(s):

- what is your notice period?
- What is your current salary?
- What is your expected salary?
- what is your English level? (out of 10)

Work Location: In person