Customer Experience Associate
15 hours ago
**Key Responsibilities**:
**1. Customer Engagement & Support**:
- Provide accurate information on product offerings, pricing, gift customisation, and bulk/corporate options.
- Prepare custom quotations and proposal decks that align with our brand aesthetic and tone.
- Follow up with leads and clients to ensure a seamless and satisfying experience from enquiry to delivery.
**2. Sales Support & Upselling**:
- Assist with inbound sales and actively identify upselling opportunities in both B2C and B2B contexts.
- Understand our product range thoroughly to confidently make thoughtful recommendations.
- Liaise with corporate clients for weddings, events, and corporate gifting enquiries — supporting the sales cycle from consultation to closing.
**3. Customer Data & CRM Management**:
- Accurately log all customer interactions, quotes, orders, and updates using our CRM system.
- Maintain clean, organised records and generate basic reports for internal review.
- Update client preferences and engagement history to support personalised service and long-term relationship-building.
**4. Internal Coordination & Presentation**:
- Work closely with the order processing and packing team to ensure all client requests are properly fulfilled.
- Track special requests and ensure that every touchpoint — from packaging to delivery — aligns with our premium brand promise.
- Assist in creating and updating customer service templates, SOPs, and custom proposal materials.
**Requirements**:
- 1-2 years of experience in sales admin, marketing support, or customer service
- Excellent written and verbal communication skills
- Comfortable with CRM software, Google Workspace, and basic Excel
- A keen eye for detail, with a natural habit of following up
- Self-motivated and target-driven — you take pride in hitting monthly goals
- Prior experience in lifestyle, gifting, or F&B brands is a plus
What We’re Looking For
A warm, articulate communicator with excellent written and spoken English.
Someone who genuinely cares about customer satisfaction and brand integrity.
Detail-oriented, highly organised, and proactive in resolving issues.
Obsessively organised with strong documentation habits and accuracy.
A people-person with a passion for crafting high-quality, personalised customer experiences.
Prior experience with CRM tools or order management systems is a strong advantage.
A quick learner who gets the job done without waiting to be told twice.
Fresh grads with a hunger to grow and a gift for communication are welcome to apply.
**Why Join Us?**
Competitive salary + Monthly performance incentives + Generous Closing Commissions (up to 10%)
Be part of a boutique brand redefining tea gifting in Malaysia and beyond.
Work in a creative, supportive environment where your ideas and care truly matter.
A warm, collaborative team that values initiative and ownership
Get hands-on exposure to premium B2B and B2C customer experiences.
Enjoy a calm, tea-scented workspace
Opportunities to grow into Sales, Customer Support, or Operations roles
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM2,800.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)
Work Location: In person
-
Customer Experience Associate Iv
1 week ago
Subang Jaya, Malaysia Conduent Business Services Malaysia Sdn.Bhd Full timeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Customer eXperience Specialist
1 week ago
Petaling Jaya, Selangor, Malaysia Roche Full time 40,000 - 60,000 per yearAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...
-
Customer Experience Executive
15 hours ago
Hang Tuah Jaya, Malaysia Wahdah Technologies Sdn Bhd Full time**Job Requirement** - Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing. - Ability to effectively work with a team. - Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time. - Ability to handle stress well. -...
-
Associate - Entrepreneur Experience
1 week ago
Petaling Jaya, Selangor, Malaysia Endeavor Malaysia Full timeWe're Hiring – Associate, Entrepreneur ExperienceWant a job where youactuallyget to meet founders, join real strategy conversations, and be part of high-growth companies — even as a junior?At Endeavor Malaysia, you won't be stuck doing "just admin."You'll be in the room where things happen.What you'll actually do day-to-day: Sit in on founder meetings...
-
Customer Service Associate
2 days ago
Petaling Jaya, Malaysia Lalamove Malaysia Full timeLalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...
-
Customer Service Associate
2 weeks ago
Petaling Jaya, Malaysia Lalamove Malaysia Full timeLalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery...
-
Customer Experience Specialist
15 hours ago
Petaling Jaya, Malaysia Westwood Clinic Full timeThe Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments. Key responsibilities include: - Monitoring...
-
Customer Experience Representative
2 days ago
Petaling Jaya, Malaysia Fedex AMEA Full timeCustomer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Tracking We are looking for a dedicated and customer-oriented individual to join our team as a Customer Service Representative supporting the...
-
Customer Experience Professional
4 days ago
Petaling Jaya, Malaysia Grab Full timeJob Description: Description - The incumbent is responsible for the smooth operational processes that our customer experience, when they interact with the Grab platform across the contact center touch-points. - He/She is required to have the ability to manage a team of high-performing customer experience agents across voice/digital platforms, while meeting...
-
Customer Experience Exec
4 days ago
Petaling Jaya, Selangor, Malaysia Bloomthis Full timeAs a Customer Experience Executive, you will be the front line of our customer experience, ensuring everyinteraction is warm, efficient, and memorable.Key Responsibilities● Provide Customer SupportHandle a high volume of daily enquiries through various channels (email, phone, live chat,WhatsApp, social media) with professionalism, empathy, and accuracy.●...