Customer Service Up to 4.5k Banking Industry Fresh Grads
1 week ago
**Job Details**
- Handle inbound customer calls quickly and effectively, and take help from phone banking and sales where necessary
- Sign up customers for I-Banking
- Route calls through IVR where applicable
- Maintain contact records to reflect current information
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any mis-selling.
**Requirements**:
- Graduate with minimum of 2 years’ experience.
- Fresher or with 1-2 years of experience
- Excellent communication skills in written and verbal English
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: From RM4,500.00 per month
**Benefits**:
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)
Work Location: In person
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