Customer Care Executive Up to 4.5k Banking Industry

1 week ago


Petaling Jaya, Malaysia Vasma Enterprise SDN BHD Full time

**Job Details**
- Handle inbound customer calls quickly and effectively, and take help from phone banking and sales where necessary
- Sign up customers for I-Banking
- Route calls through IVR where applicable
- Maintain contact records to reflect current information
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any mis-selling.

**Requirements**:

- Graduate with minimum of 2 years’ experience.
- Fresher or with 1-2 years of experience
- Excellent communication skills in written and verbal English

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: Up to RM4,500.00 per month

**Benefits**:

- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)

Work Location: In person



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