Customer Care Executive

2 days ago

Petaling Jaya, Selangor, Malaysia RS Asia Pacific Full time

Location: Mutiara Damansara

Working Arrangement: Hybrid (3 days WFH, 2 days in office)

About The Role

The Customer Care Executive is responsible for delivering effortless customer experience by ensuring all customer requirements are completely met through proactive communication, high quality and being customer focused. To contribute in achieving the company sales objectives through value added activities.

Key Responsibilities

  • Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.
  • Provide effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.
  • Contribute to the sales targets by working closely with sales and performing high level of value added activities set out by the business.
  • Comply with all company procedures and policies including Code of Conduct, EH&S.
  • Identify potential customer needs / opportunities to grow business by providing high human touch.
  • Minimise escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end to end process.
  • Proactively contribute to the ongoing development of the business processes and policies by using continuous improvement methodologies.
  • Work with and support our customer service team to maintain and support customer expectations.
  • Responsible for maintaining and updating customer information in SAP.

Requirements

  • Intermediate Microsoft skills in Microsoft Office
  • At least 2 years of customer service experience
  • Excellent communication skills both verbal and written
  • Excellent interpersonal skills "approachable, positive, motivated, go-getter attitude"
  • Appreciation and interest in providing exceptional customer service

About RS Group

Across the industrial design, manufacturing, and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer's challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

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