Front Desk Receptionist
4 days ago
**About Us**:
We are a modern wellness center, located directly opposite EkoCheras Mall - easy access via MRT. We offer a range of services including **facial treatments**, **quantum bio-energy therapy**, and **premium wellness products**. Our mission is to promote a more beautiful and healthier version of you through holistic care and excellent customer service.
**Job Summary**:
We are seeking a friendly, professional, and well-groomed **Front Desk Receptionist** to be the face of our center. You will play a key role in delivering the best first impression to our customers, handling appointments, and ensuring smooth front-desk operations.
**Responsibilities**:
- Greet walk-in customers warmly and professionally
- Manage appointments, bookings, and walk-ins via phone, WhatsApp, or in person
- Send reminders and follow-ups to clients regarding upcoming appointments
- Assist customers with service inquiries and promote our wellness offerings
- Handle basic cashiering, POS system usage, and sales of wellness products
- Keep the reception and waiting area neat and welcoming at all times
- Support day-to-day administrative tasks and coordination with therapists
- Maintain client records and ensure data is updated accurately
**Requirements**:
- Prior front desk or customer service experience is preferred (wellness or beauty industry is a bonus)
- Friendly personality with excellent communication and interpersonal skills
- Organized, reliable, and able to multitask in a fast-paced environment
- Basic computer skills and familiarity with online booking systems
- Fluent in **English**, **Malay**, and **Mandarin** (preferred, to serve various clients)
- Able to work retail hours including weekends and public holidays
**Working Hours**:
Full-time position. Shifts and off-days will be scheduled accordingly.
Pay: RM1,700.00 - RM2,100.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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