Call Center Customer Support Representative

About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative.In this role, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service via phone, email, or chat.Key ResponsibilitiesRespond to customer inquiries in a timely and professional...

**JOB DESCRIPTION** - Answer all incoming customer calls in a professional and efficient manner. - Comply with all company policies, departmental objective and procedures. - Liase with clearance agent on shipment's issue as and when needed. - Weekly pending report. - NSIN weekly reports & updates. - POD chasing with stations. - To raise NSIN & claims for...

Position: Customer Service (call centre) Location: Subang Hi-Tech Basic Salary: RM 1,800-RM2,000 Transport Allowances: RM11/day Shift Allowances: RM200-RM250 Earlist shift : 6.30 am Late shift end: 12 am Break : 1hour 30 minutes **can swap shift Working days: 5days a week Requirement: 1) Can speak in Malay and English 2) Minimum SPM with...

Digi Customer Services (Call Centre) Location : Subang Hi Tech Location Address: 10, Jalan Delima 1/1, Subang Hi-tech Industrial Park, 40000 Subang Jaya, Selangor Hi, Digi team is currently looking for anyone interested to joined their team as customer service advisor specifically in their call center department. Details positions : customer service...

Provide excellent customer experience and maintain high level of service and professionalism at all times; - To attend to incoming calls from customers; - To attend to livechat enquiries from customers; - To conduct outbound call to list of customers; - Log all incoming requests or complaints in ticketing system; - Provide high service standards to meet...

Job Description: - Handle all customer interactions and enquiry on a timely basis and initiate best possible solutions, ensure KPIs are achieved consistently. - Deliver excellent services and increase customer satisfaction. - Identify opportunities to upsell relevant products. - Work closely with sales team for any sales enquiry from new customers. -...

_Nature of Business: IT service and solution provider_ - Location: Sime UEP Subang, Industrial Park Subang_ - Position: Call Center Supervisor _ - Salary Range: RM4,500- RM5,000 (Offer based on experiences) _ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ Requirement: - Diploma/ Degree in any course. - Fluent written and...

**Job Scope**: 1. takes calls from customers answering questions or addressing any concerns they may have. 2. handling inbound calls. 3. listening to customers needs or issues and providing helpful solutions to their problems. 4. Training provided. **Requirements**: 2. At least 1 year Call Center experience.

Manage large amounts of inbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers by...

About the RoleThis is an exciting opportunity to join our call center team as an Outbound Call Specialist. You will be responsible for making outbound calls to customers to provide them with information about our products and services, handle customer inquiries, and resolve any issues they may have.We are looking for someone who is highly motivated, has...

**Requirements**: - Minimum SPM with 2 years of Call Center Customer Service (Troubleshoot Department) experience. - Able to work at Bandar Sunway. - Willing to work in rotation basis. **Responsibilities**: - Handling inbound troubleshoot calls. - Doing upsell and cross sell. **Benefits**: EPF. SOCSO. Shift allowance. OT allowance. Additional...

About This RoleWe are seeking an experienced Inbound Contact Center Representative who can excel in a fast-paced environment and provide top-notch customer support. As a key member of our team, you will be responsible for addressing customer inquiries, identifying opportunities, and driving meaningful connections with potential clients.Key...

**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...

**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...

**RESPONSIBILITIES AND TASKS** - Assist in coaching and developing a team of Customer Support Representatives and to actively participate in, contribute to, as well as align, CSC delivery to meet agreed service levels and targets. - Employ effective methods to develop team cohesiveness, increase employee motivation and satisfaction and reduce staff churn. -...

Attend to inbound calls and Live Chat in a contact center environment - Able to resolve customer queries and issues with an aim to provide a first call resolution - A good listener with an ability to establish a good rapport with the customers as well as attending to their needs to offer relevant product, services, and solutions from the brand - Able to...

Attend to inbound calls and Live Chat in a contact center environment - Able to resolve customer queries and issues with an aim to provide a first call resolution - A good listener with an ability to establish a good rapport with the customers as well as attending to their needs to offer relevant product, services, and solutions from the brand - Able to...

Experience:Min 5 Years Shift: Rotational Shift **Responsibilities**: Assistance - Attend to incoming and outgoing communications promptly and courteously (telephone, e - mails, messenging etc...) - Proper use of the case management system to record down case activities and plan new tasks - Provide quality assistance solution to our customers - Able to work...

**Industry**: Insurance Company **Position**: Call Center Agent **Location**:Tun Razak Exchange, Kuala Lumpur **Working Hour**: Normal Working Hour **Salary range**: RM2,300 - RM3,500 **Responsibilities**: - Handling inbound call for customers' enquiries, issues or complaints. - Make ad-hoc outgoing calls to customers as required to resolve or...

**Industry**: Insurance Company **Position**: Call Center Agent **Location**:Tun Razak Exchange, Kuala Lumpur **Working Hour**: Normal Working Hour **Salary range**: RM2,300 - RM3,500 **Responsibilities**: - Handling inbound call for customers' enquiries, issues or complaints. - Make ad-hoc outgoing calls to customers as required to resolve or...