Customer Service Representative

1 day ago

Kuala Lumpur, Malaysia USANA Health Sciences Full time

**Who We Are Looking For**

**What You Will Do as a USANA Customer Representative**

**_
Essential_**
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Handling inbound call center and walk-in customers.
- Ensure customer satisfaction and provide professional customer support.
- Perform other duties pertaining to the job requirements.

**Background and Skills You Will Need**
- Excellent verbal and written communication skills.
- Minimum 2 years customer service experience preferred.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to always remain professional and courteous with customers.
- Ability to multi-task, prioritize, and manage time effectively.
- Basic computer knowledge and working knowledge of order entry system.
- Available for remote work exclusively on alternate Saturdays, from 10 am to 2 pm, on a rotational scheduled basis.
- 5 working days (Monday to Fridays), 11:00 am to 8:00 pm.
- Will be based in USANA Malaysia office situated in Bangsar South, Kuala Lumpur.

Position is located in Malaysia.

About USANA

Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.

Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.

USANA employees do more than work for our company--we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.

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