Call Centre Agent

7 days ago

Kuala Lumpur, Malaysia PAYSYS (M) SDN BHD Full time

**Responsibilities**:
- Work with customer care team to ensure proper customer service is being delivered.
- Greet customer and merchant warmly and ascertain problem or reason for calling.
- To handle all enquiries from customer and merchants, provide appropriate feedback and alternatives within the time limits.
- Provide accurate, valid and complete information by using the right methods or tools.
- Contribute to team effort by accomplishing related results as needed.
- To provide support and user guidance for Company’s services and products.
- Assist in any ad-hoc tasks as and when is assigned by immediate superior.

**Job Requirements**:
- Experience in a call or contact center environment will be an added advantage.
- Able to work independently with minimum supervision and team player.
- The ability to priorities with excellent time management skills.
- Strong phone contact handling skills and active listening.
- The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
- Good telephone etiquette, i.e. well-presented, tactful, and polite, patient and attentive.
- Good interpersonal, communication and organizational skills.
- Good command of Bahasa Malaysia, English and additional speaking or writing language will be a plus.
- Willing to work on shifts.

We are an established company specialising in credit card machinery. We are in the business of sales and maintenance of Electronic Draft Capture (EDC) terminals to the banks. Due to our rapid expansion, we are seeking higher achiever and motivated professionals with relevant experience to join our dynamic team that values professional expertise.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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