Call Centre Agent

4 days ago


Kuala Lumpur, Malaysia Career FOS Search Full time

As a Call Center Executive, you will be the first point of contact for our valued banking customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our banking products and services.
- To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
- To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
- To accurately record customer interactions and transactions while maintaining confidentiality and data security.
- To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
- To work collaboratively with team members to achieve customer service goals and provide seamless support

**Requirements**:

- SPM holders must have credits in Mathematics and English with 2 year of experience in customer service
- Diploma/Degree holders must have experience in customer service/call centre
- Must speak in fluent English

Pay: RM2,600.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Professional development

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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