Patient Care Consultant Social Media Marketer

7 days ago

Kuala Lumpur, Malaysia ExaLumen Technologies Sdn Bhd Full time

**Job Title: Patient Care Consultant cum Social Media Marketer**

**Salary: RM3500-4000 + Sales Commission**+ Quarterly group incentive + Annual bonus

**About the Role**:We are seeking an enthusiastic, sales-driven, and people-oriented individual to be the face of our client clinic. This hybrid role combines front desk management, patient engagement, sales consultation, and administrative support. You will play a crucial role in delivering an exceptional client experience while actively promoting our treatments and services. Sales skill is required to successfully convert inquiries into appointments and treatment plans.

**Key Responsibilities**:

- Upsell and cross-sell treatments, packages, and services based on client needs — sales ability is essential for success in this role
- Follow up on leads from multiple sources, including walk-ins, phone calls, WhatsApp, social media, and online platforms
- Maintain accurate client records, appointment bookings, and follow-up schedules in the clinic's CRM system
- Professionally represent the brand across all platforms — in-person, over the phone, and online
- Assist with administrative duties, including daily reporting, stock updates, appointment scheduling, and client correspondence
- Ensure the front desk area is ready, organized, and fully stocked with materials such as brochures, forms, and refreshments
- Support the smooth opera on of the clinic and provide assistance to the management team when required

**Qualifications & Requirements**:

- Diploma or Degree in Business, Marketing, Communications, Healthcare Management, or a related field
- 1-2 years of experience in customer service, healthcare, wellness, or beauty industry is preferred
- Strong interpersonal skills with a confident, persuasive, and empathetic approach
- Sales skill is required, with proven ability to meet or exceed sales targets and KPIs
- Comfortable using CRM tools, WhatsApp Business, social media platforms, and Google Workspace
- Excellent communication skills in English and Bahasa Malaysia (Mandarin is an added advantage)
- Well-groomed, presentable, and punctual with a professional appearance
- Willingness to work weekends or shifts when necessary

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Application Question(s):

- Do you have experience in a client-facing or consultation role, particularly in a beauty, wellness, or medical aesthetic setting?
- Are you confident in achieving sales or consultation conversion targets?
- Do you have experience managing business social media accounts (e.g., Instagram, Facebook, TikTok)?
- Are you familiar with CRM tools or booking systems used in clinics?
- Are you fluent in [relevant languages — e.g., English, Malay, Mandarin]?
- What is your current notice period?
- What are your salary expectations?

Work Location: In person

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