Outlet/area/operations Manager

7 days ago

Shah Alam, Malaysia Agensi Perkejaan Hunters Search Full time

**Job Summary**:
We are seeking an experienced **F&B Outlet Manager (Non-Halal)**to oversee the day-to-day performance of an outlet in **Setia Alam, Shah Alam**. The role is responsible for driving operational excellence, ensuring consistent brand standards, maximizing profitability, and leading outlet teams toward achieving business goals.

**Key Responsibilities**:

- **Outlet Operations & Performance**:

- Oversee daily operations to ensure smooth service flow, food quality, and customer satisfaction.
- Monitor cleanliness, staff performance, and compliance with SOPs.
- Review and analyze outlet sales reports, cost control, and inventory performance to achieve profitability targets.
- Implement operational improvement plans to enhance efficiency and reduce wastage.
- **People Management**:

- Lead, train, and motivate staff to deliver excellent service and operational standards.
- Support manpower planning, recruitment, and scheduling to ensure adequate staffing levels.
- Conduct performance reviews and guide outlet teams toward achieving KPIs and company goals.
- **Quality & Compliance**:

- Ensure the outlet is complied with food safety, hygiene, and regulatory requirements.
- Enforce brand SOPs and operational guidelines to maintain consistency.
- Work closely with the QA and training team to conduct periodic audits and follow-ups on corrective actions.
- **Customer Experience & Brand Standards**:

- Monitor guest feedback and ensure prompt resolution of complaints or service issues.
- Drive initiatives that enhance customer experience and brand reputation.
- Collaborate with marketing and HQ teams on local promotions and campaigns to boost sales.
- **Reporting & Coordination**:

- Prepare and present outlet performance reports, including P&L summaries, sales trends, and operational issues.
- Coordinate with departments such as HR, Finance, and Supply Chain to ensure smooth operations.
- Provide recommendations to management for outlet improvements, menu changes, and process optimization.

**Key Requirements**:

- SPM, Diploma or Degree in Hospitality Management, Business Administration, or related field.
- Minimum 5 years of experience in F&B operations.
- Strong leadership, communication, and people management skills.
- Excellent understanding of F&B operations, cost control, and customer service standards.
- Hands-on, proactive, and results-driven individual.

**Remuneration**:

- MYR 4,000 - MYR 5,000

**Location**:

- Setia Alam, Shah Alam

**Consultant in-charge**:
**Job Type**: Permanent

Pay: RM4,500.00 - RM7,500.00 per month

Work Location: In person

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