Customer Service

3 days ago

Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

**The company**

Our client is an innovative and dynamic logistics solutions provider with more than 4000 employees across more than 90 countries and being supported by hundreds of agents globally. The company provides airfreight, seafreight, customs brokerage, local transportation, warehousing and distribution services. They provide logistics and supply chain solutions to aerospace, automotive, chemical, oil & gas, wine and spirits, and manufacturing industries.

**The Customer Service (Airfreight) will be responsible to**:

- Key is to support Air Export & Import shipment and as account ownership for LAM/Arista
- Ensure smooth and timely freight process flow, meeting client’s requirements
- Daily Air Import and Export coordination & correspondence with clients, service providers and internal team.
- Prepare required documents for international transportation.
- Working with approved Service Provider for Customs declaration and all those requirements related to Customs or government agency for all Air export and Import shipments.
- Ensure accurate and timely data entry into our operating system
- Monitor shipment status/reports to ensure total customer satisfaction
- Interact with our customers in a courteous manner, arranging their international shipments, meeting customer service standards
- Monitor inbound and Out-bound sailing schedules for Air shipments.
- Coordinate and negotiate rates with our contracted/approved service providers in procuring space and services. (Ocean liners and Co-loaders)
- Managing intercompany quote inquiries and ad-hoc quotation for existing customers as well as tender RFQ request
- Ensure accurate and timely clients, intercompany and vendors invoicing
- Ensure all client invoices are submitted/dispatched to client on time.
- Validating vendor invoices and accruals timely
- Operate in accordance with all internal policies and procedures such as Cargo Wise Operational Process Standards and external government regulations or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency. Utilize tools as required and recommended by the Supervisor/Manager
- Ensure all customers' standard operating procedures are followed as per the SOP set-up.
- University graduate or College graduate is preferable.
- At least 2-3 years direct experience in general freight and/or forwarding.
- Good customer handling skills.
- Good problem solving and time management skills
- Ability to work under pressure and handle multiple priorities and initiatives.
- Proficiency in written and spoken English/Chinese/Bahasa Malay.
- Strong interpersonal and communication skills.

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

  • Customer Service

    1 week ago

    Bayan Lepas, Malaysia G&G STATIONERY AND MARKETING SDN BHD Full time

    Customer service representatives handle customer request and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. Customer's Convenient is our Priority. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

  • Customer Service

    5 days ago

    Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. **Job Description**: Acknowledge mails from Customers Plan & execute Warehouse operation Ensure incoming & outgoing activities run smoothly & generate more productivity To ensure 99% accuracy in recording incoming & outgoing cargoes To maintain good relationship...

  • Customer Service

    7 days ago

    Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full time

    To liaise with service providers, Customs and customers and relevant departments for all shipment related matters - Process incoming & outgoing shipment. - To handle and resolve all customer complaints / inquiries via mail or phone in a timely and professional manner - To coordinate internally and externally on the arrangement and documentation preparation -...

  • Customer Service

    5 days ago

    Bayan Lepas, Malaysia OZO PRESTIGE SDN. BHD. Full time

    Diploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. Job Description: Acknowledge mails from Customers Plan & execute Warehouse operation Ensure incoming & outgoing activities run smoothly & generate more productivity To ensure 99% accuracy in recording incoming & outgoing cargoes To maintain good relationship with...

  • Customer Service

    1 week ago

    Bayan Lepas, Malaysia MID-AMERICA OVERSEAS (M) SDN BHD Full time

    An Established US based forwarding company located in Penang. Mid-America Overseas offers a wide range of services to suit our customer’s unique needs. From ocean freight to air freight, from door-to-door forwarding to special projects and dangerous goods shipping, our team of highly trained professionals are experts in meeting and exceeding customer...

  • Customs Brokerage, Customer Service

    5 days ago

    Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong networks in 6 continents, and leading-edge technology. The Custom Brokerage Customer Service will be based in...

  • Customer Service

    7 days ago

    Bayan Lepas, Malaysia KINTETSU WORLD EXPRESS Full time

    **_Job Description: _** - Handle bookings, inquiries and complaint on shipment consignment (airfreight, sea freight and trucking) - Responsible for the proper and smooth handling of individually assigned customer’s shipment. - Ensure correct data key in and documentation - To notify and pre-alert the shipment arrangement - Generate reports on time - Work...

  • Customer Service Executive

    5 days ago

    Bayan Lepas, Malaysia AW TEAMS SDN BHD Full time

    Handling customer complaints or any major incidents - Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants; - Issuing refunds or compensation to customers; - Developing feedback or complaints procedures for customers to use; - Developing customer service...

  • Customer Service Specialist

    2 weeks ago

    Bayan Lepas, Penang, Malaysia IByte Technology Solutions Full time 40,000 - 60,000 per year

    Company DescriptionIByte Technology Solutions goes beyond traditional software development and consulting services. With unparalleled expertise in crafting innovative solutions, we specialize in talent acquisition and resource supply, ensuring clients have access to the brightest professionals in the industry. Our commitment to excellence extends beyond...

  • Internship in Customer Service

    3 days ago

    Bayan Lepas, Penang, Malaysia EasyParcel Sdn. Bhd. Full time

    Empower Dreams, Transform Lives: Join EasyParcel in Redefining the Future of Delivery Imagine a delivery experience that transcends the ordinary - where each parcel represents not just a package, but a promise fulfilled, a connection made, and an opportunity seized. At EasyParcel, we envision a world where logistics isn't just about moving goods from point...