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Customer Service

2 weeks ago

Bayan Lepas, Malaysia KINTETSU WORLD EXPRESS Full time

**_Job Description: _**
- Handle bookings, inquiries and complaint on shipment consignment (airfreight, sea freight and trucking)
- Responsible for the proper and smooth handling of individually assigned customer’s shipment.
- Ensure correct data key in and documentation
- To notify and pre-alert the shipment arrangement
- Generate reports on time
- Work closely with the team to ensure the work runs smoothly

**_Job Requirements: _**
- Diploma/ Degree holder in any disciplines
- Minimum 1 year experience in the similar capacity will be advantage added
- Proficient both oral and written in English, Bahasa Malaysia, and Mandarin (as need to deal with customers from Greater China area)
- Handphone sometimes have to be on standby for customer at evening
- Patience is critical
- Good communication skill
- Computer literate

**Job Types**: Full-time, Permanent

**Salary**: From RM2,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- Forwarding/ Logistics: 1 year (preferred)