Universal Leader, Tanjung Tokong Branch

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Representing the largest global Islamic financial services team of any international bank, HSBC Amanah provides a full suite of innovative Islamic products and services to retail and corporate customers around the world. Complementing HSBC’s comprehensive range of global banking and financing solutions, HSBC Amanah leverages the Group’s international experience and expertise in Islamic finance to best serve the growing demand for this viable alternative to conventional financing in Malaysia.

We are currently seeking an ambitious individual to join our HSBC Amanah team in the role of **Universal Leader**, working together with colleagues to define, manage and achieve divisional business targets.

**Principal Responsibilities**:

- Act as a Universal Leader for HSBC MYH, delivering an exceptional customer experience and driving sales activities and operating rhythm through a team of PBs focusing on customer service, leads management, identifying and fulfilling all customer needs at first point of contact.
- Able to lead and demonstrate sound understanding of the bank’s products and services to provide coaching “point of meet” solutions using tablets and technology to resolve more digital and technology related solutions to customer’s needs to the Primary Bankers.
- Encourage and educate PBs to promote and deliver our digital channel and Life Sign Technology to New To Bank or Existing To Bank customers. Sharing digital know-how to customers to create awareness and increase the adoption rate and usage that is convenient to customers therefore they can bank with us from anywhere at anytime.
- Manage the Sales Governance that includes Sales Ethic, Sales Conflict & Improvement Plan.
- Meeting Stakeholders’ expectations in terms of efficiency, accuracy, timeliness and professionalism in attending all the tasks.
- Provide support to ensure all system & tools are available to the Primary Bankers to carry out their task efficiently.
- Proactively support others through direct and indirect actions beyond activities particular to this role.
- Work with the wider team to deliver the WPB performance measures and plan.
- Work as part of an integrated management team to ensure, standards are met and operating models are delivered.
- To safeguard the Bank from loss and always protects the Bank’s reputation.
- To implement Group Compliance policy by containing Compliance risk in conjunction with Head of Wealth and Personal Banking, LCO WPB and ACO.
- To Maintain HSBC internal control standards /Ensures high standard of operational efficiency in the branch.
- To adhere to the HSBC Amanah endorsed Shariah principles and related compliance.
Requirements
- Minimum Bachelor’s Degree Holder or equivalent.
- Proven ability to multi-task and maintain highest standard of excellence in service provided to stakeholders.
- A broad knowledge on the overall Services and Sales activities and performance.
- Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment.
- Able to communicate well in English and local languages.
- Excellent communication & relationship skills.
- Able to multitask and deliver in high pace environment.
- Able to make decisions in accordance with bank policy and guidelines.

**You’ll achieve more at HSBC**

**Issued by HSBC Amanah Malaysia Berhad