Korean Chat Support

1 week ago

Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

Hi Korean Native job seekers

We are hiring Korean Native who is willing to work in Malaysia. If you are interested in any opportunity in Malaysia

**Position**: Korean Chat Support Specialist (SNS Marketing)

Company Background: Global BPO Company

Location: Kuala Lumpur

Tenure: Permanent

**Remuneration**:

- RM8,500 -10,000 (Basic + Allowance)
- RM200-500 (KPI Allowance)
- RM200-300 (Shift Allowance)

**Responsibilities**:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and Korean in their professional language level

**Requirement**
- Opens for Local Korean speaker or Korean Native
- Strong typing skills with high accuracy and speed.
- Knowledge of commonly used social media platforms.
- Experience in customer service or related field is preferred
- Ability to work in a fast-paced environment and multitask.
- Flexibility to work various shifts, including nights and weekends (Required to work as rotational shift for following 24/7h).
- Strong problem-solving skills and ability to think critically.
- Attention to detail and ability to follow processes and procedures accurately.
- Patience and empathy when dealing with customers who may be frustrated or upset.
- Ability to work independently and as part of a team.

**Language**: Korean (required)

**Contact details**:
Shunta Takai / EPS Consultants Malaysia

Pay: RM68,000.00 - RM74,000.00 per month

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- Chinese (required)

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