Customer Experience Specialist

6 days ago


Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**Job description**
- You will become a brand ambassador for multinational automotive brand-servicing
- clients in Australia and New Zealand.
- You should embody service excellence and be able to provide a caring, flexible and
- innovative approach when handling customer queries and providing solutions.
- As well as responding to the customer you will also work closely with other service
- providers.
- Support the Supervisor/Operations Managers by providing regular reporting to track
- and monitor KPIs, designed to ensure customers consistently receive outstanding customer service.

**Requirements**:

- 1-2 years experience in BPO enviroment
- Has extensive customer service knowledge including customer profiling, call
- management and solutioning
- Knowledge on vehicles is added value
- Has passion in Automotive/cars
- Immediate Starters

**Job Types**: Full-time, Permanent

Pay: RM3,785.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus



  • Petaling Jaya, Selangor, Malaysia Roche Full time 40,000 - 60,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...


  • Petaling Jaya, Selangor, Malaysia Roche Full time 40,000 - 60,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...


  • Subang Jaya, Malaysia Agensi Pekerjaan RF Sdn Bhd Full time

    Join our enthusiastic and forward-thinking team, where we blend fresh insights with proven expertise to enhance our customers' operational success. From initial design through to execution, we create effective strategies to uphold and exceed industry service level standards. If you're looking for a dynamic and innovative workplace, we're the right fit for...


  • Petaling Jaya, Selangor, Malaysia Verdant Solar Full time

    Company DescriptionVerdant Solar is a leading solar energy provider in Malaysia, specializing in delivering premium solar panels, inverters, and batteries to meet the growing shift towards renewable energy. With over 2,000 completed projects and 3,000 satisfied customers, we tailor innovative solar energy solutions for residential and commercial clients. Our...


  • Petaling Jaya, Malaysia TopNotch Full time

    **Responsibility**: - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner. - Gather feedback from drivers and passengers, observe front-line issues such as booking...


  • Petaling Jaya, Malaysia SummitNext Technologies Sdn Bhd Full time

    **Position: Customer Service Specialist** **Job Overview**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all customer inquiries and...


  • Petaling Jaya, Malaysia Century Software (M) Sdn Bhd Full time

    **Job Highlights** - Positive and friendly work environment - Career growth and development opportunities - Attractive company benefits **Key Responsibilities**: Customer support specialist’s main responsibilities - Troubleshoot Technical Issues: Diagnose and resolve technical problems related to the SaaS product, guiding customers through solutions and...


  • Petaling Jaya, Malaysia Greif Full time

    Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition #: 032537 Customer Service Specialist (Open) Job Description: Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Two95 International SDN. BHD. Full time

    CUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per year

    We are looking for a Customer Success Specialist to support our banking client in delivering excellent service experiences to customers. This role involves handling customer enquiries, resolving issues promptly, and ensuring a positive customer journey aligned with the bank's service standards.Key ResponsibilitiesRespond to customer enquiries via phone,...