Operations Manager
6 days ago
**Key Responsibilities**:
**1. Sales Operations Management**
- Oversee daily sales performance across all our retail outlets, ensuring alignment with sales targets and KPIs.
- Analyse sales data and customer trends to drive business decisions and promotional strategies.
- Collaborate closely with marketing and product teams to execute retail campaigns, launches, and special promotions.
**2. Operations Excellence**
- Ensure all centre operate efficiently and consistently in line with brand standards and SOPs.
- Conduct regular store audits and visits to monitor performance, customer experience, visual merchandising, and compliance.
- Drive continuous improvement in store productivity, staffing, inventory control, and operational workflows.
**3. Team Leadership & Performance**
- Manage and support a team of retail supervisors and centre managers across various locations.
- Collaborate with HR department to set clear a performance expectation, provide coaching and guidance, and ensure a high-performance culture.
- Collaborate with Training Department Identify training needs and support the development of store teams, especially in beauty product knowledge and service standards.
**4. Inventory Management**
- Oversee Purchasing Team in managing inventory levels, stock movements, and timely replenishment across stores.
- Coordinate with warehouse, logistics, and merchandising teams to ensure smooth stock flow.
**5. Customer Experience & Service Quality**
- Monitor and maintain high service standards, ensuring teams deliver a premium beauty retail experience.
- Handle escalated customer issues and support stores in resolving service complaints promptly and professionally.
**6. Operational Reporting & Strategy**
- Provide regular reports on centre performance, operational challenges, and improvement plans to senior management.
- Contribute to business planning and expansion strategies, including new store openings or refurbishments.
**Requirements**:
- Bachelor's Degree in Business Administration, Retail Management, or a related field.
- Minimum **8**years of experience in retail operations**, with at least**5 years in a management role within the beauty or cosmetics industry*.
- Proven ability to lead sales-driven operations and manage multi-store retail environments.
- Strong understanding of retail KPIs, sales analytics, and customer service standards.
- Excellent leadership, communication, and problem-solving skills.
- Proactive, and adaptable to a fast-paced retail environment.
- Possess own car.
- Able to communicate in English & Chinese an added advantage.
- Willingness to travel for outlet visits frequently (Klang Valley & Outstations) and operational reviews as required. (50% - 60% travelling)
**Benefits**:
*Free body and facial monthly treatment
*Yearly performance bonus
*Company trip
*Dental & group insurance
*Free parking
*Staff Purchase Discounts
**Job Type**: Permanent
Pay: RM8,000.00 - RM10,000.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Health insurance
- Professional development
Work Location: In person
-
Health Operation Assistant
6 days ago
Mid Valley City, Malaysia DRN WELLNESS SDN BHD Full time**Job Purpose** The Health Operations Assistant is responsible for ensuring the smooth operation of clinic activities, with a primary focus on inventory management, medication dispensing, and general clinic support. This role supports the clinic’s daily operations, maintaining efficient workflows and contributing to excellent patient care. **Inventory...
-
Operations Sales Admin
1 week ago
Mid Valley City, Malaysia My E.G. Services Berhad Full time**Responsibilities**: - Registering new customers in the customer management software and updating customer records. - Provide administrative support to the sales team, facilitating smooth day-to-day operations. - Collaborate with cross-functional teams to ensure efficient communication and operations. **Requirements**: - Minimum SPM - Demonstrate prior...
-
Intern Sales
1 week ago
Mid Valley City, Malaysia RINEU (M) SDN BHD Full timeWork closely with the E-Commerce Manager to set the overall direction and strategy for the E-Commerce business. - Responsible for online store management to boost sales, including marketing planning, product management, promotion, sales, after-sales service, and other operations. - Liaise with the design team to provide visuals on the ECommerce (Product...
-
Finance Operation Executive
2 weeks ago
Mid Valley City, Malaysia EPS Ventures Sdn Bhd Full time**Client Company**: Corporate Finance Advisory **Location**:Mid Valley **Position**:Permananet **Working hour**:Mon-Fri, 9am-6pm - Processing of notices on daily transactions relating to disbursements, refunds, and settlements; and keeping track of the requirements specified in agreements; - Responsible for monthly Statements of Accounts (SOAs) to be...
-
Operations & Administrative Junior Executive
1 week ago
Mid Valley City, Malaysia DRN WELLNESS SDN BHD Full time**Position Summary**: **Responsibilities / Job Description**: - Reports directly to the Senior Operation Executive. - To generate, achieve and exceed the given Key Performance Index (KPI) targets provided by the Management. - To assist the reporting manager to manage, maintain and grow the Company's operational and administrative effectiveness via SOP...
-
Mid Valley City, Malaysia RINEU (M) SDN BHD Full timePosition Summary: We are looking for a detail-oriented and proactive **Operations & Product Development Admin Intern** to join our team at **16PERCENT Skincare**. In this role, you will gain hands-on experience in both the operational aspects and product development processes of a dynamic skincare brand. You will support the team in day-to-day administrative...
-
Outlet Manager
1 day ago
Mid Valley City, Malaysia Nasi Lemak Shop Sdn. Bhd. Full timeOverall outlet operations management and supervision. - Responsible for recruitment for both FOH & BOH staff. - Develop training modules that are aligned with company’s direction. - Assist in operational SOPs development and as the key person to execute the approved SOPs by the management. - Gatekeeper of all approved SOPs and to train staff to adhere to...
-
Mid Valley City, Malaysia JEV Management & Trading Full timeOn time respond to customer's inquiries (Quotation, Document, etc). - Handle customer’s order, schedule, delivery confirmation and follow up. - Manage concerned documents such as airway bill, invoice, packing list, custom form. - Able to resolve customer interactions, transactions, comment, and complaints. - To coordinate between internal (product...
-
Building Manager
1 week ago
Mid Valley City, Malaysia IGB Full time(Location: Mid Valley City, KL)_ **Job Descriptions** - Preparing and monitoring operation budget. - Conducting regular building inspections and preparing reports. - Ensuring facilities are in compliance with applicable policies, regulations, and building codes. - Respond timely and courteously to problems and requests of tenants, including managing monthly...
-
Accounts (Assistant Manager/ Manager)
1 week ago
Mid Valley City, Malaysia EPS Ventures Sdn Bhd Full timeClient Background: MNC Manufacturing Company Industry: Electronics manufacturing services Location: KL Tenure: Permanent **Responsibilities**: - Involve in preparing of the forecasting and budgeting and managing internal control on SOX compliance. - Managing Account receivable, payable and inventory function. - Improve accounting systems and procedures...