Operations Manager

6 days ago


Mid Valley City, Malaysia Medi Beaute Sdn Bhd Full time

**Key Responsibilities**:
**1. Sales Operations Management**
- Oversee daily sales performance across all our retail outlets, ensuring alignment with sales targets and KPIs.
- Analyse sales data and customer trends to drive business decisions and promotional strategies.
- Collaborate closely with marketing and product teams to execute retail campaigns, launches, and special promotions.

**2. Operations Excellence**
- Ensure all centre operate efficiently and consistently in line with brand standards and SOPs.
- Conduct regular store audits and visits to monitor performance, customer experience, visual merchandising, and compliance.
- Drive continuous improvement in store productivity, staffing, inventory control, and operational workflows.

**3. Team Leadership & Performance**
- Manage and support a team of retail supervisors and centre managers across various locations.
- Collaborate with HR department to set clear a performance expectation, provide coaching and guidance, and ensure a high-performance culture.
- Collaborate with Training Department Identify training needs and support the development of store teams, especially in beauty product knowledge and service standards.

**4. Inventory Management**
- Oversee Purchasing Team in managing inventory levels, stock movements, and timely replenishment across stores.
- Coordinate with warehouse, logistics, and merchandising teams to ensure smooth stock flow.

**5. Customer Experience & Service Quality**
- Monitor and maintain high service standards, ensuring teams deliver a premium beauty retail experience.
- Handle escalated customer issues and support stores in resolving service complaints promptly and professionally.

**6. Operational Reporting & Strategy**
- Provide regular reports on centre performance, operational challenges, and improvement plans to senior management.
- Contribute to business planning and expansion strategies, including new store openings or refurbishments.

**Requirements**:

- Bachelor's Degree in Business Administration, Retail Management, or a related field.
- Minimum **8**years of experience in retail operations**, with at least**5 years in a management role within the beauty or cosmetics industry*.
- Proven ability to lead sales-driven operations and manage multi-store retail environments.
- Strong understanding of retail KPIs, sales analytics, and customer service standards.
- Excellent leadership, communication, and problem-solving skills.
- Proactive, and adaptable to a fast-paced retail environment.
- Possess own car.
- Able to communicate in English & Chinese an added advantage.
- Willingness to travel for outlet visits frequently (Klang Valley & Outstations) and operational reviews as required. (50% - 60% travelling)

**Benefits**:
*Free body and facial monthly treatment

*Yearly performance bonus

*Company trip

*Dental & group insurance

*Free parking

*Staff Purchase Discounts

**Job Type**: Permanent

Pay: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Professional development

Work Location: In person



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