Customer Care Officer

3 days ago

Johor Bahru, Malaysia Crascentia Property Management Sdn Bhd Full time

Manage and maintain day-to-day operations of the and activities of the site (residential) property.
- Ensure effective and efficient management of the common areas through routine checks.
- Assist the Condominium Manager to support daily operations.
- Conduct on-site checks and management of development works by appointed contractors to ensure works are carried out to specifications and complete on schedule.
- Engage service providers through proper approval system; manage contracts and performance of service providers.
- Follow up with service providers on submission of monthly maintenance schedule, quotations, claims and invoicing.
- Convene and attend all meetings of the Developer and / or MCST Council; prepare minutes and reports for meeting.
- Raise POs and keep track of works done due to complaints by residents.
- Obtain quotations for repair and maintenance services.
- Engage and attend to complaints from residents professionally and properly and to ensure every complaint is addressed with the residents with closure; ensure timely and prompt responses to complaints and requests.
- Prepare and submit an annual budget and recommend rates of MF / SF contributions.
- Ensure compliance with BMSMA, relevant laws, government rules and regulations and company’s policies.
- Process and assist in putting up paper for Extraordinary works when necessary.

Job Requirements:

- At least 1 year of working experience in the related field is required for this position.
- Team player with good communication skills.
- Preferable fluently in **Mandarin**, **English** & **Bahasa Malaysia** (Speaking & Written).
- Able to work under pressure, physically fit, active person & positive minded.
- **Location: Iskandar Puteri**:

- **Working days & hour: Monday - Saturday** (9AM until 6PM)
- Rest Day & Holiday: Sunday & PH CLOSE (Fixed Alternate Rest On Sat)
- Location: D'Suites Akasia Horizon, No.9, Jalan Persiaran Selatan, Horizon Hills, 79100 Iskandar Puteri, Johor

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Application Question(s):

- Do you have any experience related to Property Management such as Building and facilities?
- How many years of related experience in Property Management?
- How much is your expected salary?
- Do you have your own Transportation?
- Are you willing to be based in Iskandar Puteri?

Work Location: In person

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