Full Time Customer Service Representative

2 weeks ago

Shah Alam, Malaysia DOMMAL FOOD SERVICES SDN. BHD. Full time

**Responsibility**: Handle inbound calls for Domino's Pizza orders taking Malaysia and Singapore Process customer’s order Tactfully and professionally attend to customer queries/concerns via phone Adhere to escalation procedures of handling customer concerns at all times To comply with any special or additional tasks assigned from time to time by the superior and management. **Requirements**: Must be a Malaysian and more than 18 years old. Minimum SPM. Good Command of English and Bahasa Melayu (written/spoken) Excellent communication skills. Possess own transport. Able to come for training at Wisma Domino’s Hicom Glenmarie, Shah Alam. Working place Wisma Domino’s Hicom Glenmarie, Shah Alam Able to work on shifts, weekends, and public holidays. Basic computer knowledge is needed and training will be provided. Does not have any health problem that prevents working on rotating/night shift. **Benefits**: Basic salary starts from RM1800 Career Advancement Program. Medical Card & Personal Accident Coverage Annual Leave EPF and Socso. Overtime Upselling Incentive up to RM500 per month. Domino's Pizza started with just one store called "DomiNick's" bought by brothers Tom and James Monaghan for $500 in 1960. James traded his half of the business to Tom in 1965, and as sole owner Tom renamed the business Domino's Pizza Inc. In 1978 the 200th Domino's store opened, and things really began to cook. By 1983 there were 1,000 Domino's stores, and in the same year Domino's opened its first international store in Winnipeg, Canada, followed by its first store on the Australasian continent in Queensland, Australia in the same year. By 1989 Domino's had 5,000 stores in operation, making it the fastest-growing pizza company in the world, with stores in the UK, Japan, and South America. Delivering more than 1 million pizzas a day worldwide, Domino’s Pizza is the world’s leading and fastest growing pizza delivery company committed to upholding the industry in product quality and operational excellence. Globally, Domino’s Pizza Inc. operates a total network of more than 14,800 owned and franchised stores throughout the U.S. and in over 85 markets. Domino’s internationally ranks in the top five companies in online transactions. As at Q2 2017, Domino’s Pizza Malaysia is the largest Domino’s market in Southeast Asia and fifth largest in Asia Pacific. Established in 1997, Domino’s Malaysia is managed by master franchise holder, Dommal Food Services Sdn Bhd. To date, there are more than 240 Domino’s Pizza stores in the country. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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