Customer Service Representative

1 week ago

Shah Alam, Malaysia KHATAM FESTIVE APPAREL SDN. BHD. Full time

**What You'll Be Doing ?**
- Establish a good relationship with customers and provide excellent customer service.
- To represent the company in a positive and professional manner.
- Handle customer-service-related inquiries and requests from social media and escalate less-related matters to relevant departments.
- Respond to customer complaints, and feedback professionally with solutions to issues inquired
- Ensure all customer feedback, inquiries, and complaints are monitored and progressed to the satisfaction of the customer.
- Maintain daily recordings, and log and document issues and resolutions in an electronic database for respective departments to review

**What We Are Looking For ?**
- Diploma or Bachelor Degree in Customer Service or any other field.
- Able to take pressure, patient, friendly, customer-centric.
- Have great interpersonal and communication skills.
- Ability to multitask and good problem solving skills.
- Fluent in English and Bahasa Malaysia (written and spoken).
- At least 1 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work Seksyen 15, Shah Alam, Selangor

**Schedule**:

- Monday to Friday

**Experience**:

- sales: 1 year (preferred)
- Customer Care Specialist: 1 year (preferred)
- Call Center: 1 years (required)
- Public Relation, Promotion and advertising activities.

**Education**:

- Min STM/STPM with experience
- Diploma/Advanced Diploma (preferred)
- Bachelor Degree

**Job Types**: Full-time, Permanent

**Salary**: RM1,600.00 - RM2,300.00 per month

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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