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Customer Service Representative

2 weeks ago

Shah Alam, Malaysia KLINIK AURORA Full time

**Customer Service Representative (Clinic)**

**Requirements**:

- Female, aged 30 and below
- Responsible, committed, and a good team player
- Pleasant personality with strong communication and public relations (PR) skills

**Main Responsibilities of a CSR in the Clinic**:

- Greeting and registering patients
- Managing phone calls, WhatsApp messages, and appointment bookings
- Responding to patient inquiries politely and professionally
- Handling payments and patient records
- Providing accurate information about services
- Assisting in ensuring smooth daily clinic operations with the team

**Key Skills Required**:

- Strong communication skills
- Patient, courteous, and friendly personality
- Able to handle different patient situations (including emotional or demanding patients)
- Responsive, efficient, and well-organized

**What We Offer**:

- Annual Leave
- Additional Allowance (T&C)
- Medical and Hospitalisation Leave
- EPF / SOCSO
- Overtime Pay
- Training Provided
- Medical Benefit (Applicable after confirmation)
- Monthly Spa Voucher (Applicable after confirmation)
- Monthly Bonus (Applicable after confirmation)

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person