Store Supervisor

**Hi, Welcome to Asics Malaysia Sdn Bhd **

**Main Role**:
Reporting to Retail Asst. Manager/ Manager, the incumbent will be responsible for managing the overall daily operation of the store to maximize sales and profits by taking ownership and responsibility for all aspects of store operations, while playing an active role on the sales floor.

**Responsibilities**:

- Ensure store operational requirements as per set Standard Store Operating Procedure (SOP) and by scheduling and assigning employees; following up on work results all the time

Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results providing advice for staff performance improvement
- Ensure all the time excellent customer service and demonstrate strong selling skills

Meet sales goals by training, motivating, mentoring and providing feedback to store staff
Maintain outstanding store condition and visual merchandising standards and ensure store windows and in-store visual merchandising are in line with brand’s guideline
- Monitor and maintain retail store inventory level and feedback to merchandising managers and brand managers up on sales trend and movement
- Attend to customer complaints and ensure they are tactfully handled
- Ensure 100% implementation of promotional and marketing event organized by brand marketing team
- Handle sales transaction in POS and ensure 100% accuracy
- Handle sales cash and follow set standards of cash deposit as per the company policy
- Control monthly store operational expenses such as petty cash / part time & overtime costs

Train, monitor and develop Asst. Store & Administration Manager as a successor
- Ensure proper stock receiving (physical / system) and processing and arranging as per set standard
- Perform weekly / monthly / yearly stock count and control process as per SOP
- Prepare and submit all monthly store expenses / invoices, and other reports to Malaysia Office
- Prepare and submit effective monthly staff duty roster, attendance report and other related reports and documents to Malaysia Office for payroll processing / Sales Tracking/ Prepare Daily / Weekly / Monthly sales report
- Other operational tasks as assigned by the immediate superior / Area Sales Supervisor / Head of Operation

**Qualifications**:

- Male/Female, age 25-35 years old with pleasant personality
- Good knowledge of sports retailing with at least 3 years and above of store management experience
- Specialize in customer service with strong communication and presentation skills
- Solid ability to work in a fast-paced environment with high sense of responsibility and strong organizational skills, ability to recognize and react to changing work demands is required
- Goal oriented with the ability to create winning results
- Possess a high degree of integrity and professionalism
- Excellent interpersonal skills, leadership qualities and managerial skills
- Confident, dynamic, proactive, sales-oriented, motivated with committed work attitude
- Computer literate and good numerical skills
- Strong proficiency in English, bilingual is preferred
- Commit to work on shift, long hours, weekends, and Public Holidays as needed

**Other Benefits**:

- Leave entitlement
- Good environment & Friendly Colleague
- Attractive Commission
- Company Activities & Celebration
- Promotion Opportunities & Professional Development

**Salary**: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay

COVID-19 considerations: