Assistant Manager, Contact Centre Quality

Job SummaryThis role is responsible for overseeing the daily operations of our contact centre and customer service, ensuring that our team consistently meets or exceeds customer service and performance targets. You will play a pivotal role in maintaining and enhancing our reputation for outstanding customer support and improving our Net Promoter Score...

Report to workstation according to schedule (15 minutes early) with high standards of personal appearance and hygiene with clean and pressed clothing and name tag. - Maintain a high standard of hygiene and sanitation throughout all service areas. - On a rotation basis - Conduct morning team briefing and a set target to achieve for the day. - Obtains client...

Associate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...

Manager - Group Operations (Contact Centre - Call Quality Monitoring) **If you are looking to excel and make a difference, take a closer look at us...** CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. **BUCR** - Provide support in...

**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...

About The JobHandle customers / agents enquiries regarding policy matters in a clear, accurate and timely manner for all channels.To deliver quality service to customers / agents and meet the minimum rating of the soft skill evaluation for all channels.To meet the individual targets for Contact Centre and ensure that the service level are met.To liaise...

Associate, Contact Centre Shared ServicesHandle customers/ agents enquiries and request via phone calls/ live chat and email regarding policy matters in a professional, clear, accurate and timely mannerAssess and manage appeals, feedbacks and minor complaints from customer/ agentsUpdate complete and accurate information on customer interaction in the...

**Job Summary**: We are looking for a confident and experienced leader to oversee the daily operations of our language learning centre. The Centre Manager will lead a diverse team of academic and administrative staff, ensuring a high-quality student experience, effective staff collaboration, and smooth running of the centre. This role requires strong...

Join Our Family Today.Together, We'll Make Travel Better.Specialist, Contact Centre - Commercial are responsible to respond to customer inquiries via Voice and non-voice Channels i.e.: Calls, email, Live Chat, Mobile Access, Social Media, Webmaster, written correspondence and feedback also providing customer services including but not limited to handling of...

Join Our Family Today.Together, We'll Make Travel BetterSenior Specialist, Contact Centre - Commercial are responsible to respond to customer inquiries via Voice and non-voice Channels i.e.: Calls, email, Live Chat, Mobile Access, Social Media, Webmaster, written correspondence and feedback also providing customer services including but not limited to...