Outlet Supervisor

5 days ago

Shah Alam, Malaysia MESRAMAJU FOODY SDN BHD Full time

As an Outlet Supervisor at QCC BAKED, you will be responsible for the smooth daily operation of the outlet, leading the team, maintaining excellent customer service standards, and ensuring store profitability.

**Key Responsibilities**:
**Team Leadership & Management**
- Supervise, train, and motivate outlet staff to meet performance standards.
- Manage staff scheduling, attendance, and discipline.
- Conduct regular briefings to communicate goals and updates.

**Operational Efficiency**
- Oversee daily store operations including opening and closing procedures.
- Ensure all products are prepared according to company SOPs.
- Monitor cleanliness and hygiene standards of the outlet at all times.

**Inventory & Stock Control**
- Monitor and manage inventory levels to prevent stockouts or wastage.
- Ensure timely ordering of supplies and stock rotation.
- Perform stock checks and reporting.

**Customer Service**
- Handle customer feedback, inquiries, and complaints promptly and professionally.
- Ensure high service quality and customer satisfaction.

**Sales & Performance Monitoring**
- Monitor daily sales performance and suggest improvements.
- Ensure promotional materials are displayed correctly.
- Help achieve daily/weekly/monthly sales targets and KPIs.

**Reporting & Documentation**
- Prepare and submit daily sales report.
- Ensure all documentation (e.g. shift handovers, maintenance logs, attendance logs) is completed accurately.

**Compliance**
- Ensure adherence to company policies, food safety standards, and local regulations.
- Conduct regular audits to maintain compliance.

**Job Requirements**:

- SPM/STPM or equivalent. Diploma in Hospitality/F&B Management is an advantage.
- At least 2 years of working experience in a F&B Kiosk operation in mall.
- Has experience in Sales
- Have valid typhoid vaccine & food handling course
- Strong leadership and team management skills.
- Good communication and interpersonal skills.
- Basic knowledge of inventory control and store operations.
- Able to handle customer complaints professionally.
- Responsible, proactive, and hands-on.
- Able to work independently with mínimal supervision.
- Good attitude and high level of integrity.
- Willing to work on weekends and public holidays.

**Other Requirements**:

- Interview on 14/8 & 20/8/2025, do contact 012-6632696/012-9010733
- Willing to work on shifts (including weekends/holidays).
- Must be punctual and reliable.
- Able to multitask and work in a fast-paced environment.

Pay: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Experience**:

- OUTLET F&B (MALL) OPERATION: 2 years (required)
- OUTLET SALES : 1 year (preferred)

Work Location: In person

Expected Start Date: 08/27/2025

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