Reservation Executive

2 weeks ago

Seri Kembangan, Malaysia MINES BEACH RESORT by Tamara Concierge Group Full time

**Job Summary**:
The Reservation Executive is responsible for handling all aspects of guest reservations efficiently and professionally. This role plays a key part in maximizing room occupancy and revenue while ensuring an exceptional guest experience from the first point of contact.

**Key Responsibilities**:

- Process individual and group bookings accurately in the Property Management System (PMS).
- Provide guests with accurate information about room types, rates, packages, and resort amenities.
- Upsell room categories and resort services to maximize revenue.
- Coordination with various department eg. Front Office, Housekeeping, and Sales departments for smooth operations and guest satisfaction.
- Maintain up-to-date knowledge of room availability, special promotions, and seasonal offers from time to time
- Respond to special requests and ensure they are communicated to the relevant departments.
- To handle cancellations, amendments, and no-show charges as per the resort’s policy.
- Preparation of daily reports related to reservations, occupancy, and revenue forecasting.
- Ensure all guest profiles and booking details are accurately updated in the system.
- Resolve any booking-related complaints or issues promptly and courteously.

**Qualifications and Skills**:

- Diploma or Bachelor’s degree in Hospitality Management or related field preferred.
- Proven experience (1-3 years) in reservations or front office operations, preferably in a hospitality industry
- Proficiency in hotel management software (e.g., IFCA, PMS).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Sales-oriented mindset with attention to detail.
- Fluent in English and Bahasa; additional languages are a plus.
- Office-based within resort premise
- Open to Malaysian citizen only

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Work Location: In person

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