F&b Supervisor

1 week ago

Seri Manjung, Malaysia AVI PANGKOR BEACH RESORT, PULAU PANGKOR Full time

**Location**: AVI Pangkor Beach Resort
**Department**: F&B

Are you passionate about hospitality and delivering excellent service? Join our team and lead our F&B operations to the next level

**Responsibilities**:

- Supervise daily operations of assigned outlets (restaurant & hall) to ensure smooth and efficient service.
- Conduct daily pre-shift briefings on menu knowledge, upselling points, guest expectations, and task assignments.
- Oversee service flow including table setup, reservations, guest seating, order-taking, and billing accuracy.
- Ensure cleanliness and readiness of dining areas, buffet setups, and equipment before and after service.
- Assign tasks and monitor staff performance, ensuring compliance with SOPs and grooming standards.
- Welcome guests, handle special requests, and resolve service issues; escalate major concerns to the Executive.
- Monitor service timing and coordinate closely with the Kitchen team for smooth food & beverage delivery.
- Supervise cash handling, bill settlements, and prepare end-of-shift reports.
- Control stock levels of condiments, beverages, and linen; submit requisitions when needed.
- Provide on-the-job training for new staff and refresher training for existing team members.
- Ensure adherence to hygiene, food safety, and hotel health & safety procedures.
- Support banquet/event setup, service flow, and post-event teardown.
- Assist with outlet-level revenue, expenses, and variance reports for P&L preparation.
- Review daily sales reports, voids, discounts, and complimentary items for accuracy.
- Monitor stock usage and wastage for effective cost control.
- Provide monthly feedback on outlet performance including sales trends and guest demands.
- Support action plans to improve cost control, upselling, and service standards.

**Benefits**
- Hostel Provided
- Meals Provided
- Birthday Treat
- Medical Benefits

**Requirements**:

- Certificate/Diploma/Degree in Hotel Management or related field.
- Minimum **1 year experience as an F&B Supervisor**.
- Experience in the **hotel industry is an added advantage**.
- Fluent in **Bahasa Malaysia and English**.
- Ability to work shifts, weekends, and public holidays.

Pay: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Pangkor: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Application Question(s):

- Do you have a valid Food Handling certificate?
- Do you have a valid Typhoid vaccination

**Experience**:

- F&B Supervisor: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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