Assistant Contact Center Manager
1 week ago
Qualifications:
**Requirements**:
- Bachelor's degree or an equivalent diploma.
- A dynamic leader with a proven track record of managing large and diverse teams across multiple workflows in a fast-paced environment, capable of handling rapid changes and ambiguity.
- A minimum of 8 years of experience in operations, preferably in the BPO/ITES industry.
- At least 5 years of people management experience, including overseeing team leaders, with a strong commitment to team member development.
- Empathy for the Social community platform users and a strong passion for creating an exceptional user experience and providing outstanding support.
- Significant experience in a complex and fast-paced environment.
**Responsibilities**:
**Responsibilities**:
- Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development).
- Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
- Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
- Provide exceptional people management, mentorship, and career development to members of your team, including supervisors and Agents, achieve low attrition levels and high employee engagement.
- Drive Operations teams to deliver continuous improvement and productivity/quality gains.
- Flag and escalate business risks timely to the Client teams
- Build a positive relation with Client to create new business opportunities.
-
Contact Center Manager
3 days ago
George Town, Penang, Malaysia Teleperformance Full time $40,000 - $80,000 per yearOverviewJob Description If you have proven 1 year BPO Assistant Managerial experience, we have something for youQualificationsRequirements: • Bachelor's degree or equivalent diploma • Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and...
-
Contact Center Manager
1 day ago
George Town, Malaysia Teleperformance Full timeOverview: - If you have proven 1 year BPO Assistant Managerial experience, we have something for you!Qualifications: **Requirements**: - Bachelor’s degree or equivalent diploma - Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and...
-
George Town, Malaysia EQ Development Center Full time**Position**: Internship - Homeschool Facilitator **Summary of Position** EQ Homeschool Development Center is Christian based resource center that provides assistance to home-schooled children with tailored programs for Grade 5-12, 12- 18 age, promoting learning and personal growth. We assist our students and parents to give direction, resources, and...
-
Senior Distribution Center Manager
3 days ago
George Town, Penang, Malaysia Boston Scientific Full time 100,000 - 120,000 per yearPurpose Statement:Manage operations of the Penang Global Distribution Center (GDC); ensuring that all orders are shipped accurately and on-time and that incoming goods are processed efficiently and accurately. Partner with Materials Management, Manufacturing and other distribution sites to optimize end-to-end supply chain performance. Hire, train, and...
-
Assistant IT Manager
1 week ago
George Town, Malaysia Marriott International, Inc Full time**Job Number** 23128264 **Job Category** Information Technology **Location** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As a member of the property management staff, this entry-level position contributes...
-
Workforce Management Real Time Analyst
1 day ago
George Town, Malaysia Jom Kerja! Full time**Responsibilities** - Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. - Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. - Co-ordinate and collaborate with operations and other...
-
George Town, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time**Responsibilities** - Monitor intra-day scheduling forecast compared to actual volumes and make adjustments throughout the day, as required. - Receive, review, and make decision for same day, unplanned, off-phone requests. - Pro-actively communicate and follow up with site operations to execute all planned and real-time activities. - Communicate effectively...
-
Admin Assistant
3 days ago
George Town, Penang, Malaysia National Cancer Society Malaysia Full time 20,000 - 30,000 per yearCompany DescriptionFounded in 1966, the National Cancer Society of Malaysia (NCSM) is a pioneering not-for-profit organisation dedicated to providing education, care, and support services for individuals affected by cancer. With a mission to reduce fear of cancer through prevention, early detection, and high-quality care, NCSM strives to empower patients and...
-
George Town, Penang, Malaysia Coherent Corp. Full time 90,000 - 120,000 per yearJob DescriptionKey Responsibilities:Manage end-to-end payroll processing for designated countries or regions.Supervise, mentor and develop both senior and junior payroll team members.Ensure compliance with local labor laws, tax regulations, statutory requirements and company policies.Collaborate with HR, Finance and external service providers to maintain...
-
Delivery Center Operation Officer
3 days ago
George Town, Malaysia LNT EXPRESS SDN. BHD. Full time_**Job Title: Delivery Center Operation Officer**_ - **Location: Timur Laut, Pulau Pinang**_ - **Company: LNT Express Sdn Bhd**_**Responsibilities**:_ - Oversee the day-to-day warehouse operations, including parcel storage, sorting, and dispatch, ensuring high efficiency and mínimal loss. - Liaise with customers and internal teams to address and resolve...