Customer Service Traditional Mandarin

7 days ago

Cyberjaya, Malaysia DSS Software Solutions Sdn Bhd Full time

Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
- resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with

the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
- Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required.
- Initial paid training in Malaysia

Pay: RM4,500.00 - RM5,000.00 per month

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you okay to work in rotational shift 24/7 ?
- Are you okay to work in night shift ?
- Do you have any experience in Customer service for Taiwan market?
- Can you write Traditional Mandarin?

**Experience**:

- Customer service: 1 year (required)

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