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Customer Service Representative Mandarin
2 weeks ago
- Language- Mandarin
- Shift-Rotational
- Location-Cyberjaya
Qualifications
- Proficiency in Mandarin (spoken and written) and English.
- Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
- Strong communication and problem-solving skills.
- Ability to handle multiple tasks and work under pressure.
- Flexibility to work on rotational shifts, including weekends and public holidays.
- Based in Johor or willing to relocate.
What We Offer
- Competitive salary and benefits package.
- Paid training and career development opportunities.
- A supportive and diverse work environment.
- Opportunities to grow within the company.
Responsibilities
- Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
- Provide accurate information, solutions, and assistance to customers.
- Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
- Document customer interactions and update records in the system.
- Escalate complex issues to the relevant teams when necessary.
- Work closely with team members and supervisors to achieve performance targets and service level agreements.
- Maintain a positive and customer-first attitude at all times.
Job Types: Full-time, Permanent
Pay: RM3, RM4,569.36 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person
