Airlines Site- Customer Support Representative
4 days ago
We are hiring for **#Japanese #Aviation** **#Airlines** **#Malaysia**
◇航空会社のオペレーター業務◇
**【Airlines】【8am-5pm Sun-Mon 】【昼間勤務!】【Japanese】【クアラルンプールオフィス】**
**Job Title**:Japanese Customer Service for Airlines industry
**Job Role**:
DUTIES AND RESPONSIBILITIES: Primary Job Functions:
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information
- Meet personal/team qualitative and quantitative targets
- Handle simple to difficult inquiries in a given span of time
- Manage different types of callers in a given span of time
- Achieve the given metrics in accordance to the center’s commitment to client
- Identify and escalate issues to supervisors
- Provide accurate information and excellent customer service
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable resources
- Process request according to customer’s preference on time
- Route calls to appropriate resources
- Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
**Salary: RM 9,000 basic + KPI**
**Time**:8am-5pm Monday - Sunday, 5 working days + 2 days off**
**Mode: Office, Kuala Lumpur**
**Start :4th November 2024**
**Requirement**:
1. A2 Level English + Japanese Native
2. min. 6months of CS experience
3. Available for relocating to Malaysia
**For Selection**:
1. Spoken English online test assessment
2. 2 round interview with HR and Operation team
**Benefits**: Medical insurance / Dental and optical benefits / Growth opportunities
☆Feel free to ask us☆
☆Send your English resume ☆
雇用形態: 正社員
給与・報酬: RM9,000.00 (月給) 以上
言語:
- 日本語 (必須)
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