Sales Support Specialist

2 weeks ago

Kuala Lumpur, Malaysia ServiceSource Full time

At ServiceSource, we strive to find and grow exceptional people like you.

Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.

ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Duties may include order processing/entry, researching sales contracts, making price quotations, record keeping, document tracking, assisting with RFP responses, assisting and supporting product or service trainings, and/or related tasks. This individual is also responsible for successfully supporting defined processes related to quotations, bookings, and invoices in various CRM or sales pipeline systems. Uses intermediate to advance level of knowledge of product and service offerings to support customers and sales teams. Requires intermediate to advance Microsoft Excel proficiency and may require a moderate level of technical knowledge of internal and external systems. Demonstrate clear understanding of client’s products and services. Role may include an element of automation with an expectation to act independently to support standard client needs. Expected to provide a moderate level of human intervention to address moderate fall-outs from automation processes.

Job Purpose

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Duties may include order processing/entry, researching sales contracts, making price quotations, record keeping, document tracking, assisting with RFP responses, assisting and supporting product or service trainings, and/or related tasks. This individual is also responsible for successfully supporting defined processes related to quotations, bookings, and invoices in various CRM or sales pipeline systems. Uses intermediate to advance level of knowledge of product and service offerings to support customers and sales teams. Requires intermediate to advance Microsoft Excel proficiency and may require a moderate level of technical knowledge of internal and external systems. Demonstrates clear understanding of client’s products and services. Role may include an element of automation with an expectation to act independently to support standard client needs. Expected to provide a moderate level of human intervention to address moderate fallouts from automation processes.

Essential Functions -

**Responsibilities**:

- Prepares quotes for contract renewal and RFP/RFI responses
- Maintains quote documentation with accurate pricing and configurations
- Ensures the integrity of client information maintained in the database systems
- Updating and managing Excel spreadsheets
- Dealing with external and internal queries in a professional, client orientated manner
- Performs bookings (Purchase Order processing) and booking reconciliation
- Performs QA self-check and peers-check
- Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
- Prioritizes tasks to meet deadlines, paying attention to details
- Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
- Effectively maintain and improve Knowledge Base Tool
- Effectively identify and call out operational risks to management for review and consideration
- Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
- Other duties, as assigned

**Qualifications**:
Required Qualifications
- Graduates with a Diploma/Degree, up to 2 years of relevant working experience preferred
- Intermediate to moderate knowledge in Microsoft packages (Word, Excel)
- Strong attention to detail
- Possess effective verbal and written communication skills
- Handle confidential information with complete integrity
- Ability to work independently with team-player mindset
- Proven success in administrative tasks, organization of work materials, prioritization, and adhering to deadlines
- Ability to identify, analyze, problem-solve, and begin to recommend corrective action for moderately complex issues
- Ability to focus on customer needs and communicate with higher level staff, as needed
- Ability to work under pressure and tight deadlines with guidance from senior team members
- Ability to follow scripts and/or processes according to contractual agreements
- Ability to multi-task, prioritize, and manage time effectively
- Ability to follow established procedures and practices
- Aptitude to learn new technology and data

Preferred Qualifications

Competencies

Personal Leadership
- Accountability - Competent
- Effective Communication - Compete

  • Fundraising Specialist Intern

    4 days ago

    Kuala Lumpur, Malaysia SG Support Full time

    Job Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...

  • Sales Support Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Hyppies Full time

    Join a fast-paced and thriving sales team as a **Sales Support Specialist**! A local leading Cybersecurity solutions provider is looking for a highly organized and detail-oriented individual who is passionate about delivering exceptional customer service. As a Sales Support Specialist, you will be instrumental in providing comprehensive administrative and...

  • Sales Support Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BG Concept Solutions Sdn Bhd Full time

    Welcome to the world of sales support at Walter Knoll, a luxury furniture brand with a global presence. We're seeking an exceptional candidate to join our team in Kuala Lumpur as a Sales Support Specialist.About the Role:This dynamic role involves supporting our Australian sales team and serving as a key liaison between the Australian factory and the...

  • Sales-support-specialist

    2 weeks ago

    Kuala Selangor, Malaysia Get A Floor Full time

    **Responsibilities**: - We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and...

  • Sales Support Specialist

    3 weeks ago

    Kuala Lumpur, Malaysia Eurasian Consultancy Full time

    **Position ** : Sales Support Specialist **Salary Range ** : RM 4,000 - RM 5,500 **Location ** : Bangsar South, KL **Working Hours** : 9.30am - 6.30pm (Monday - Friday) Sometimes need to work on weekend due to events *** The Sales Support Specialist will have responsibility for coordinating sales initiatives and projects, webinars and events, travel...

  • Technical Sales Support Specialist

    1 day ago

    Kuala Lumpur, Malaysia Armiena Group Sdn. Bhd. Full time

    Technical Sales Support Specialist Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IIProvides documentation on product specifications and usage to...

  • Administrative Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Persol Apac Business Support Services Sdn Bhd Full time

    About the RoleWe are looking for an Administrative Support Specialist to join our team at Persol Apac Business Support Services Sdn Bhd.The successful candidate will be responsible for managing all administrative tasks, including pre-payroll support, employee and contractor mobilization and deployment, purchase orders, and business license-related...

  • Sales Support Specialist

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Steelcase Inc. Full time

    Join to apply for the Sales Support Specialist (Junior) role at Steelcase.General Information:Country: MalaysiaState: Kuala LumpurCity: Lingkaran Syed PutraOffice Location: The Gardens South Tower, Mid Valley - Suites 26.01 & 27.01, Level 26 - &27Date posted: 19-Mar-2025Business Function: SalesPosition Type: TemporaryWe are hiring a Sales Support Specialist...

  • Sales Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BSL Oilfield Services Full time

    Sales Support Specialist - US Market (Night Shift)BSL Containers Ltd. is a fast-growing international company. The BSL factory is located in the economic development zone (EDZs) in Shanghai, China, with the size of over 300,000 meters of factory and container yard. We equip new production ISO shipping, storage, and specialty containers by sea freight or One...

  • Sales Support Specialist

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Steelcase Full time

    Office Location: The Gardens South Tower, Mid Valley - Suites 26.01 & 27.01, Level 26 - &27Date posted: 19-Mar-2025Business Function: SalesPosition Type: TemporaryDescriptionWe are hiring a Sales Support Specialist to join our team on a 12-month contract.Join our dynamic team and play a crucial role in shaping our success. As a Sales Support Specialist,...

  • Sales Support Specialist

    1 week ago

    Kuala Lumpur, Malaysia ServiceSource Full time

    At ServiceSource, we strive to find and grow exceptional people like you. Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. ServiceSource is a place where you can GROW, both personally and professionally, while...

  • Sales Support Specialist

    1 week ago

    Kuala Lumpur, Malaysia ServiceSource Full time

    At ServiceSource, we strive to find and grow exceptional people like you. Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. ServiceSource is a place where you can GROW, both personally and professionally, while...

  • Sales Support Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia ServiceSource Full time

    At ServiceSource, we strive to find and grow exceptional people like you. Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. ServiceSource is a place where you can GROW, both personally and professionally, while...

  • IT Sales and Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shivz Solution Sdn Bhd Full time

    We are Shivz Solution Sdn Bhd, a leading provider of ERP software solutions. We're seeking an IT Sales and Support Specialist to join our team!About the RoleThis is an exciting opportunity for a skilled sales professional to make a real impact in the IT sector. As a key member of our team, you will be responsible for driving business growth through...

  • Support Specialist for Sales Operations

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Steelcase Full time

    About the RoleWe are hiring a Support Specialist for Sales Operations to join our team on a 12-month contract. As a key member of our sales operations team, you will provide critical support to our Hong Kong corporate and learning business.Your main responsibilities will include:Providing 100% support to the Hong Kong corporate and learning businessHandling...

  • Sales Support Specialist

    5 days ago

    Kuala Lumpur, Malaysia PA Management Sdn Bhd Full time

    Position : Sales Support Specialist Salary Range : RM 4,000 - RM 5,500 Location : Bangsar South, KL Working Hours : 9.30am - 6.30pm (Monday - Friday) **ESSENTIAL DUTIES AND RESPONSIBILITIES** **1) Field Development**: - Supports sales leadership with online and offline meetings, training, and engagements with the field. **2) Sales Recognition**: -...

  • Sales Support Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia IT Infinity Pte Ltd Full time

    **IT INFINITY PTE LTD** Sales Support Specialist [IT Services/Solutions/Immediate] **Monthly Salary Range, Basic + Comm (RM) $3,500 - $4,500** - Provide troubleshooting assistance for customer orders, account statuses and relevant problems - Provide setup and implementations for projects - Work closely with the Support Team by assisting with projects -...

  • Territory Sales and Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Full time

    Job SummaryTerritory Sales and Support SpecialistThis role involves working closely with distributors to manage dealers' portfolios, plan and execute sales strategies, and monitor effectiveness. The ideal candidate will have a strong background in sales and experience in managing teams.Key Responsibilities:Dealer portfolio management and system...

  • Sales and Training Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Luvida Medical Sdn Bhd Full time

    Sales and Training Support SpecialistWe are seeking an experienced Sales and Training Support Specialist to join our team at Luvida Medical Sdn Bhd.This role offers the opportunity to work with cutting-edge medical aesthetic devices and products, supporting the growth and success of our clients.We strive to deliver exceptional customer experiences through...

  • Sales Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full time

    About the RoleWe are seeking a Sales Support Specialist to join our team. The ideal candidate will have a degree in mechanical/manufacturing engineering or a related field and 3-5 years' experience in the manufacturing sector.Main Responsibilities:Provide technical support and sales support to end-customers and distributors.Support Account Managers in...