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Reservation Officer

3 weeks ago

Kuala Lumpur, Malaysia Berjaya Times Square Hotel Full time

**Job Requirements**:

- Diploma or Degree holder in Hotel Management or any other equivalent.
- Customer oriented with strong leadership skill.
- Good interpersonal and communication skill.
- Team Player and must be self-motivated and result oriented.
- Computer literate and able to work independently.
- Committed, dedicated and high job responsibility.

**Responsibilities**:

- To be responsible to ensure all reservations queries are replies within 24 hours, and phone calls answered within 3 rings with proper phone etiquette.
- To provide excellent guest service and obtain optimum satisfaction.
- To establish and maintain high quality standard of work performance (including accuracy of data entry), and ensure SOP and policies are being followed through by the department at all times.
- To coordinate and liaise closely with relevant supporting departments for all pertinent and special request on each booking.
- To keep informed on all relevant stakeholders of any VIP, or any unusual information on booking received.
- To be responsible to sell hotel rooms and make reservations in accordance to room availability and restriction / selling strategies set.
- Able to suggest upsell opportunity for all revenue avenues to meet hotel target, and ensure all hotel promotions information is well aware at all times.
- To ensure business development individual follows its attrition/ terms and conditions on any release of groups/ rooms.
- To ensure that an organised and efficient filing system is implemented for the department.
- To ensure that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.
- To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests.
- Able to propose and initiate better procedures of performing operation tasks and enhance Hotel revenue.
- Able to support any changes made / Reservations function as dictated by the industry, company and hotel.
- To carry out any other reasonable duties and responsibilities as assigned.

**Salary**: From RM2,000.00 per month

Schedule:

- Fixed shift

**Experience**:

- OPERA system: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)