Reservation Officer

Job Descriptions:To handle FIT & GIT Hotel room reservations.Obtain and confirm telephone, email and all requests for hotel accommodation such as room reservation, amendment and cancellation.To upsell and cross sell alternate room category to help grow business.To monitor on room availability in order to avoid overbooked situation.Job Requirements:Must...

**Key Responsibilities**: **Reservation Handling**: - Ensure all booking information (guest details, payment methods, special requests, etc.) is accurately recorded in the hotel's Property Management System. - Provide detailed information about the hotel’s rooms, facilities, and services, and upsell additional amenities where appropriate. **Guest...

**Booking Reservations**: Making reservations for flights, hotels, and other travel services using computer reservation systems (CRS) or Global Distribution Systems (GDS). - **Customer Service**: Assisting customers with their travel needs, answering inquiries, and resolving any issues related to reservations. - **Ticket Issuance**: Issuing electronic and...

To confirm reservations for rooms according to the room’s availability. - Accord the rates that are currently in effect and arrange the billing according to the hotel procedures. - To handles all group tours/ conventions including the rooming list. - To record all reservations neatly and accurately on prescribed forms. - To neatly file all updated...

'¢ Ensure that all Front office correspondence is filed accordingly. '¢ Handle all office supplies and equipment requisition. '¢ Provide guidance and assistance to Telephone Operator in special requests or problem that may arise in the department. '¢ Handle special projects delegated by Reservations Manager / E-Commerce Assistant Manager '¢ Take charge...

Must possess at least a Diploma either in Hospitality / Hotel Management or its equivalent. At least 1-year working experience in a related field would be an added advantage. Must have good communication skills - written and spoken. Job Description: To handle FIT Hotel room reservations. To upsell and cross sell alternate room category to help grow...

**Job Summary** The Room Reservation Agent is responsible for handling all guest room inquiries, reservations, and related services in a professional and courteous manner. The role ensures accuracy in bookings, maximizes occupancy and revenue opportunities, and delivers personalized service to enhance guest satisfaction. **Key Responsibilities** - Provide...

The Reservation Assistant supports the Reservations Coordinator and Front Office team by managing the day-to-day processing of room reservations. This role is crucial for ensuring accuracy in booking details, providing exceptional customer service during the booking process, and maintaining clear, professional communication with all guests and third-party...

About the role We are seeking a highly motivated Front Office Cum Reservation Assistant to join our team at the Hotel Grand Continental Kuala Lumpur. In this full-time position, you will be responsible for efficiently managing front office operations and ensuring a seamless guest experience.What you'll be doing· Greeting and assisting guests at the front...

A Reservation Executive is responsible for handling guest reservations through phone, email, or online booking systems while maintaining accurate records of room availability and rates. They respond to guest inquiries, provide information about rooms, facilities, and services, and coordinate with the front office and housekeeping to ensure smooth check-ins...