Telesales Contact Centre

**Executive Call Centre/ Contact Centre (Retention Unit)** **Responsibilities**: - Performing effective outbound telephone calls with the objective of strengthening relationship with the ACS existing clients through quality service standard. - Persuade customer to activate credit cards with us and use our credit card. - To effectively manage and handle...

**Main Purpose of the Job**: To improve Contact Centre Department function in term of system enhancements, call quality, overall work processes, and ensuring Contact Centre is in compliance with the Company policy and procedures. - To assist Unit Head/Department Head on operation improvement project. Handling all projects that request by Unit Head or...

**YOUR TASKS/RESPONSIBILITIES**: - Liaise closely with Sales Channels and other departments within DHL to ensure that a full cost-effective service is maintained and that target for the area is achieved. - Ensure co-operation with other members of the sales team and throughout the sales force. - Formulate a personal sales plan that incorporates initiatives...

**Job Summary**: Highly motivated and experienced Team Leader which will be responsible for managing a team of contact centre representatives, ensuring that they provide exceptional customer service and meet or exceed performance metrics. The Team Leader will play a critical role in driving business objectives, optimizing the customer experience and building...

**Hi we are looking for a Contact Centre Banking role in the heart of Kuala Lumpur.** - Up to RM3000 of Basic Salary (depends on qualification & experience) - Shift Allowance - High chance to permanent (entitled for increment) - Get a chance to gain experience working for an MNC company **Location**:Kuala Lumpur (accessible w public transport) - Attending...

**Location: Bangsar South** **Working Hours: Mon - Fri, 9am - 7pm** **Package & Benefits**: - Basic Salary: RM2,000 - RM2,600 (based on experience) - Attendance Allowance: RM200 - Commission: RM500 - RM5,000++ **(Unlimited)** - EPF, SOCSO & EIS Coverage - Medical Benefits & Paid Leave - Training & Career Growth Opportunities **Requirements**: - Minimum...

**Responsibilities** - Lead and motivate the telesales team to hit daily and monthly sales targets. - Track performance and provide regular coaching and feedback. - Plan and implement strategies to boost productivity and conversion rates. - Conduct training sessions to improve product knowledge and sales skills. - Ensure the team follows company SOPs and...

The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others). Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing parents through...

Responsible for ensuring customer satisfaction in providing service information and inquiries, complaints, and feedback that are attended promptly in a professional manner. - To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. - Responsible for ensuring customer satisfaction...

**Responsibilities**: - Execute call strategies provided by Digital Sales Manager / Telemarketing Manager - Perform lead qualification to identify potential customers - Identify and contact customers and gain communication access with them - Combine sales skills with product/service knowledge and convert the maximum possible suspect leads into...