Customer Service Team Lead(Mandarin Speaker)

2 weeks ago


Bangsar, Malaysia Nexus Boost Digital Solution Full time

**Responsibilities**
- Lead and motivate the telesales team to hit daily and monthly sales targets.
- Track performance and provide regular coaching and feedback.
- Plan and implement strategies to boost productivity and conversion rates.
- Conduct training sessions to improve product knowledge and sales skills.
- Ensure the team follows company SOPs and maintains high call quality.
- Prepare and present sales reports and key performance updates to management.

**Requirements**:

- At least 2 years of experience in telesales, call centre, or telco (fibre) sales.
- Proven record of achieving or exceeding sales targets.
- Strong leadership, communication, and coaching abilities.
- Fluent in Bahasa Melayu and English (Mandarin is an advantage).
- Energetic, goal-oriented, and comfortable in a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM6,000.00 per month

Work Location: In person



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