Service Desk Analyst-mandarin Speaker-bangsar

12 hours ago

Bangsar, Malaysia CIFOS Full time

**Fujitsu Malaysia Global Delivery Center**

**Service Desk Agent (Mandarin Speaker)**

**Scope of Work**
- To provide a single point of contact for users,
- Deals with management of both routine and non-routine incidents and requests.
- Provision of 1st line support for incidents.
- Takes ownership for listening to and understanding basic customer problems
- Asking relevant questions to resolve typically known problems within required timescales.
- Knows when problems are ‘beyond them’ and escalates so they can be resolved
**Requirements**:

- Prefer graduates from Computer Science or related discipline
- Minimum 1 year of experience, more is an added advantage
- Showcase good interpersonal skills for customer relations
- Problem solving skills
- Language : English & Mandarin
职位类型:全职

薪资: RM3,000.00至RM3,600.00(每月 )

Ability to commute/relocate:

- Bangsar: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):

- Are you able to join immediately?
- How many years experience in Customer Service?

**Education**:

- STM/STPM (preferred)
**Experience**:

- Customer service: 1 year (preferred)
- Service Desk: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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