Information Technology Support Officer

5 days ago

Kulim, Malaysia PUNCAK TEGAP SDN BHD Full time

**JOB DESCRIPTION**
- Responsible to manage e-Tanah user under portfolio to support e-Tanah System.
- Educating e-Tanah user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.
- Provide first level contact and convey resolutions to customer issues.
- Supporting the e-Tanah roll-out tasks for e-Tanah.
- Rapidly establishing a good working relationship with e-Tanah users and other professionals
- Properly escalate unresolved queries and issues to the next level of support
- Track, route and redirect problems to correct resources
- Follow up with customers, provide feedback and see problems through to resolution
- Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah
- To be part of Rollout Project team.

**SKILLS PROFILE**
- Communication
- Customer Service & Support
- Time Management
- Problem Solving skills
- Negotiation skills
- IT Literate

**QUALIFICATION, SKILLS & KNOWLEDGE**

**EDUCATION AND CERTIFICATION**:
**REQUIRED KNOWLEDGE**:

- E-Tanah System.
- Good knowledge of Windows & Web-based Application.
- Knowledge in IT Technical support is an advantage.
- Experience in Learning / Training is a plus.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: From RM3,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Early shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kulim (Kulim, 09009): Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)
- Computer skills: 1 year (required)

**Language**:

- Malay & English (required)

License/Certification:

- B2 & D (required)

**Location**:

- Kulim (Kulim, 09009) (required)

Willingness to travel:

- 100% (required)

Work Location: In person

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